- 學位論文
知覺組織污名對組織成員行為之影響：一項針對國軍成員的實證研究
Effects of Perceived Organizational Stigma on Behaviors of Organizational Members: An Empirical Study of Military Members
摘要
本研究發展知覺國軍組織污名量表，藉以探討知覺組織污名與自尊之間關係。因此，本研究以調節中介模型，解釋組織成員的自尊會中介知覺組織污名與其對組織的組織公民行為，以及自尊會中介知覺組織污名與對組織的職場偏差行為，組織認同與知覺組織支持則會分別調節上述兩個中介機制。我們以台灣北部陸軍單位為樣本，採三階段且間隔一個月之方式蒐集資料。研究結果大致支持所提有關組織認同之假說在整體調節中介模式中，高組織認同者其自尊更加受到組織污名影響而減弱，進而使得組織公民行為較低，且增加展現職場偏差行為之可能。不過，知覺組織支持未如預期弱化知覺組織污名與自尊之間負向關係。本研究結果驗證組織污名對組織的傷害，尤其在高組織認同情況下此傷害加劇。最後，本研究提供理論意涵與實務建議。
並列摘要
This study develops a Perceived Organizational Stigma Scale to investigate the relationship between perceived organizational stigma and self-esteem. We tested a moderated-mediation model to explain how self-esteem mediated the relationship between perceived organizational stigma and organizational citizenship behavior directed at the organization, and the relationship between perceived organizational stigma and workplace deviant behavior directed at the organization, respectively, and how organizational identification and perceived organizational support moderated the above two mediated mechanisms, respectively. We collected a three-wave dataset from a northern Taiwanese army unit with one month apartWe found general support for our proposed hypotheses in relation to organizational identification. The results of the overall moderated-mediation model showed that, when organizational identification was high, the negative relationship between perceived organizational stigma and self-esteem was stronger than when organizational identification was low and the decreased self-esteem led to a lowered frequency of organizational citizenship behavior and a higher frequency of workplace deviant behavior. The results provide not only the harmful evidence of organizational stigma, also point out the detrimental outcomes of high organizational identification. In addition, the proposed negative relationship between perceived organizational stigma and self-esteem did not decrease as expected when perceived organizational support was high. Based on these findings, we discuss theoretical and practical implications of this study.