知識管理活動中的風險評估--以軟體專案開發為例

Risk Evaluation on Software Project Knowledge Management

顏亦涵(I-Han Yen)

指導教授 ： 曹承礎

國立臺灣大學/管理學院/資訊管理學研究所/碩士(2004年)

https://doi.org/10.6342/NTU.2004.01572

摘要

面對知識經濟時代的來臨，企業的經營管理模式受到極大的影響，如何運用知識創造價值已成為組織生存與發展的不二法門。即使國內外已有不少知識管理的理論與成幼蚳牷AEarl & Scott 認為仍有釵h組織不知如何進行知識管理，在知識管理的活動中仍存在著釵h潛在的問題，在導入、執行與維護的過程中，包含著各種＂可能＂損失的活動，不管導入的技術或開發過程如何進行，都有可能面臨超出預算、時間成本過高、效益不彰等等問題。這些潛在的問題可能會對知識管理的計畫、成本、效益、及團隊的士氣有負面的影響，降低其成左瑣鰷v。而風險管理是確認、取得和緩和風險的一連串流程，期望有效運用資源達到效益的一套方法。在危機還沒有發生之前就對它進行處理，期望可以採用結構化的管理方式來評估過程中可能面臨到的問題，並且採取行動預防。
因此，本研究結合知識管理和風險管理的理論，以一套風險管理模組的方法論建構本研究模型。首先，歸納出知識管理活動中影響績效風險的基礎建設能力(科技、文化和架構)和流程能力(流程和安全流程)構面，分析其對於績效風險的影響程度，探討可能會存在影響績效風險的各項因素，在危機還沒有發生之前，提供決策者一套準則，及時採取行動，減少潛在問題發生的可能性和影響，進而提高知識管理成左瑣鷛|。
結果顯示，知識管理的基礎建設和流程構面確實能降低知識管理相關的績效風險，進而為組織帶來效益。

關鍵字

知識管理 ； 績效風險 ； 軟體專案開發

並列摘要

With knowledge-based economy coming, how to create the value of information and knowledge has been the critical part in the organization. Even there are so many theories and successful cases in the field of knowledge management (KM), Earl & Scott(1999) observed that many organizations still have no idea to implement KM because of those potential problems in the processes of applying, implementing and maintaining knowledge management. The “potential” problems, influencing negatively on the schedule, cost, effectiveness, and benefit in KM activities, lead the KM to the failure.
Risk management, the continuous processes of identifying, gathering and mitigating risks, is an expected methodology to allocate resources effectively. Before the crises happen, dealing and evaluating them with structural models and take action to prevent them from happening.
The thesis, combining the theory of knowledge management with risk management, defines the capabilities and the performance risk in KM activities. The performance risk is modeled as an intervening variable that mediates the effect of the capabilities on the organization’s effectiveness. Analyzing the correlations between capabilities and performancerisk is the way to find out the relationships between factors and provide decision makers a solution to take actions managing KM activities.
The results show that the infrastructure capabilities and process capabilities indeed decrease the performance risk and contribute to the organization’s effectiveness.

並列關鍵字

risk management ； Knowledge management ； software project process ； performance risk

參考文獻

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