社會聯盟與中介活動對社會創新組織績效的影響

The Influences of Social Alliances and Intermediary Activities on Social Innovation Organizations

鄭乃慈(Nai-Tzu Cheng)

指導教授 ： 劉佳玲

國立臺灣大學/管理學院/商學研究所/碩士(2020年)

https://doi.org/10.6342/NTU202002006

摘要

近年來臺灣社會創新蓬勃發展，越來越多的組織了解合作可以發揮更大的影響力，因此出現了許多跨部門與跨組織合作的社會聯盟。社會聯盟提供了政府與企業投入社會創新的機會，藉由這些擁有資源的機構與社創組織的合作，可以更有效率的方式使用資源，擴大社會影響力。在臺灣社會創新的生態系中，亦有許多不同功能的機構，如社會企業創投、社會創新加速器等，透過各類型的中介活動為社會創新組織提供協助。但臺灣關於社會聯盟與中介活動的相關研究較少，本研究希望了解社會聯盟與這些社會創新生態系中的中介活動如何幫助臺灣社創組織改變社會，以便未來能讓他們以更快速有效的方式根據自身需求獲取需要的資源。
故本研究以個案研究的方式，選擇三家臺灣社會創新組織，針對臺灣社會創新組織在進行社會聯盟時，影響社會聯盟形成的因素、影響社會聯盟績效的因素，以及中介活動對於社會聯盟的影響，與中介活動對社創組織本身的影響進行整體性的研究。
研究發現臺灣社會聯盟的形成受聯盟動機與網絡參與影響，而社會聯盟的績效則受到夥伴適配度及關係機制影響，社會聯盟對社創組織績效反映在確立營運模式、規模、效率與社會影響力上。中介活動可以增加形成社會聯盟的機會，並透過資源媒合與社群互動，提升聯盟績效，也能藉由對社會聯盟解決社會問題的方法給與認可，增加合作夥伴對彼此的信任與支持程度，擴大其社會影響力。中介活動對於社創組織績效的影響主要反映在社會資本與無形資源上。不同類型的中介活動，可以不同的方式影響社會聯盟，亦會對社創組織績效造成不同的影響。

關鍵字

社會聯盟 ； 中介活動 ； 社會創新組織 ； 社會企業 ； 社會影響力

並列摘要

In recent years, social innovation in Taiwan has flourished, and more and more organizations understand that cooperation can exert greater impact. Therefore, many cross-sector and cross-organizational social alliances have emerged. Social alliances provide opportunities for governments and enterprises to invest in social innovation. Through the cooperation of these resource-owned institutions and social innovation organizations, resources can be used in a more efficient manner and social impact can be expanded. In the social innovation ecosystem in Taiwan, there are also many organizations with different functions, such as social enterprise venture capital, social innovation accelerator, etc., which assist social innovation organizations through various types of intermediary activities. However, there are few related studies on social alliances and intermediary activities in Taiwan. This study hopes to understand how social alliances and intermediary activities in these social innovation ecosystems to assist Taiwanese social innovation organizations change society. So, they can use these ways to obtain the required resources according to their own needs in a faster and more effective way in the future.
Therefore, this study selects three social innovation organizations in Taiwan for case studies. This study conducts a holistic study on the factors affecting the formation of social alliances, the factors affecting the performance of social alliances, the influence of intermediary activities on social alliances, and the influence of intermediary activities on the social innovation organizations itself.
The study finds that the formation of social alliances in Taiwan is affected by alliance motivation and network participation, while the performance of social alliances is affected by partner fit and relational mechanisms. The performance of social alliances on social innovation organizations is reflected in establishing business model, expanding organizational scale, improving operational efficiency and scaling social impact. Intermediary activities can increase the chances of forming social alliances and improve alliance performance through interacting with the community and pitching resources. It can also recognize the ways that social alliances use to solve social problems, and increasing the trust and support of partners to scale social impact. The influence of intermediary activities on the performance of social innovation organizations is mainly reflected in social capital and intangible resources. Different types of intermediary activities can affect social alliances in different ways, and also have different influences on the performance of social innovation organizations.

並列關鍵字

Social Alliances ； Intermediary Activities ； Social Innovation Organizations ； Social Enterprises ； Social Impact

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