臺灣中階主管面對的管理挑戰以及應對

Middle Managers in Taiwan: Challenges and Responses

林佩穎(Pei-Ying Lin)

指導教授 ： 陸洛

國立臺灣大學/管理學院/企業管理碩士專班/碩士(2021年)

https://doi.org/10.6342/NTU202101909

摘要

本論文主要是透過採訪台灣不同產業的中階主管,了解身為組織中三明治的他們所遇到的挑戰以及應對方法,並進一步採用Unbrella managment理論分析歸納。論文最後整理出五點能夠讓中階主管得以更有效率的關鍵因素。

關鍵字

中階主管 ； 保護 ； 雨傘 ； 管理

並列摘要

People always say it is easier to handle things than handle people. This statement is even truer for middle managers in organizations since they need to handle gaps between the senior level and the subordinate level. Also, these middle managers often find themselves stuck in between various stakeholder groups (Anicich Hirsh, 2017). Though middle managers are critical for organizations, studies which include both how these middle managers interact with the senior level and how they interact with the subordinate level are still few in Taiwan.
This study aims to explore the area by understanding challenges and analyzing behaviors of the middle managers in Taiwan.

In the beginning, a literature, umbrella management, about middle managers’ behaviors when they face bi-directional pressure will be explored. Three options of managerial roles will be also discussed. Then, behaviors of 26 middle managers in 25 companies through a qualitative method will be analyzed. Findings show that there are three types of protection models which these middle managers are holding: bigger protection against the senior level, similar size of protection against both the senior level and the subordinate level, and bigger protection against the subordinate level. Based on the findings, 5 key factors, including trust from the senior level, authority, positioning, observation capability, and open communication, to decide if a middle manager can be effective or not will be also shared.

並列關鍵字

middle manager ； umbrella management ； sandwich ； protection

參考文獻

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