知識管理導入參考模式暨相關議題研究

A Study on Knowledge Management, Its Preliminary Implementation Reference Models and Related Issues

吳碧雲(Cin-Me Tjong)

指導教授 ： 王銘宗

國立臺灣大學/工學院/工業工程學研究所/碩士(2013年)

https://doi.org/10.6342/NTU.2013.11185

摘要

無資料

關鍵字

知識管理 ； 知識分享 ； 關鍵成功因素 ； 參考模式

並列摘要

Knowledge management is a maturing management tools. Its significant mentions in literature started from three decades ago, in 1970s. Knowledge management is repeatedly reported brings financial and competitive advantage. There are even awards (Most Admired Knowledge Enterprises or MAKE) given to best knowledge-based practice companies. Since we have evidenced the strong power of knowledge management from publications and reports, in this thesis, we are going to explore what knowledge management (KM) is from various researchers’ point of view and definition, what are key success factors (KSFs), what KSFs really determine the successful implementation of it. Moreover, we also studied the implementation reference models. This study of KM implementation reference models are accompanied with fruitful types of knowledge-management related resources.
This thesis comprises two papers, each with different subtopic of KM. The first portion is about the classification of key success factors of knowledge management and knowledge sharing into MAKE Award’s criteria and what are the implications. The last portion portrays knowledge management implementation reference models from experts’ point of view.

並列關鍵字

Knowledge management ； knowledge sharing ； key success factors ； reference models

參考文獻

Choi, Y.S. (2000). An Empirical study of factors affecting successful implementation of knowledge management University of Nebraska.

Alavi, Maryam, & Leidner, Dorothy E. (1999). Knowledge management systems: issues, challenges, and benefits. Commun. AIS, 1(2es), 1.

Alavi, Maryam, & Leidner, Dorothy E. (2001). Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. MIS Quarterly, 25(1), 107-136.

Alazmi, Mutiran, & Zairi, Mohamed. (2003). Knowledge management critical success factors. Total Quality Management & Business Excellence, 14(2), 199-204.

APQC, (2000). Successfully Implementing Knowledge Management. Retrieved 22nd January, 2013, from http://www.apqc.org/proposal/6506TTT/