工作家庭衝突對工作耗竭與專業承諾之影響:以台灣護理人員為例

Influences of Work-Family Conflict on Burnout and Professional Commitment: Nursing Case in Taiwan Hospital Settings

黃惠瑩(Huei-Ying Huang)

指導教授 ： 吳坤山

共同指導教授 ： 汪美伶

淡江大學/商管學院/管理科學研究所博士班/博士(2015年)

https://doi.org/10.6846/TKU.2015.00085

摘要

台灣的護士正經歷高水準的耗竭和嚴重的人力短缺。夲硏究調查醫院主管支持和情緒智力在護士的工作-家庭衝突對工作耗竭關係及工作承諾的影響。收集410位護士自我填答資料，使用分層迴歸分析進行資料分析和假設檢驗；驗證性因素分析測試情緒智力、工作與家庭衝突和倦怠的建構效度。護士的工作-家庭衝突與情緒枯竭、否定個人和降低成就感呈正相關之假說成立。避免其他原因引起的工作-家庭衝突的預防以降低護士職業耗竭率。結果也顯示高程度的護士感知耗竭對專業承諾有顯著負面影響。主管支持的調節效果主要可以幫助工作家庭衝突與情感枯竭的連結及在工作家庭衝突與個人成就較少有效地連結，工作家庭衝突與否定個人沒有連結。另外，情緒智力在調節工作-家庭衝突與工作倦怠的三個構面之間的關係是顯著的。這些發現對醫療機構管理者有著重要的意涵，意指促進護士的專業承諾，可藉由支援資源的最佳利用，以及提高個人資源的情緒智力去實現。很顯然，工作家庭衝突是組織中有效管理的一個重要問題，可以透過組織計畫方案和主管行為來監督管理。本研究在中國文化中作理論的測試，支持先前研究開發理論的普遍性。

關鍵字

情緒智力 ； 工作-家庭衝突 ； 工作耗竭 ； 情緒枯竭 ； 否定個人 ； 護理

並列摘要

Nurses experience high levels of burnout and seriously nursing shortage in Taiwan. This study is to investigate the role of supervisor support and emotional intelligence in the work-family conflict and burnout relationship that impacts the professional commitment among nurses. Self-reporting data were collected from 410 nurses. Hierarchical regression analysis is used for data analysis and hypothesis tests; confirmatory factor analyses test the construct validity of emotional intelligence, work-family conflict, and burnout. The hypotheses were supported, namely, that nurse work-family conflict is positively correlated with emotional exhaustion and depersonalization, and negatively with personal accomplishment. Prevention of other causes of work-family conflict should also be undertaken to reduce the nurse burnout rate. Results also indicated that high levels of nurses’ perceived burnout have a significant negative influence on professional commitment. The moderation effect of supervisor support can help mainly on the WFC-emotional exhaustion link and less effectively on WFC-personal accomplishment link, but not WFC-depersonalization link. In addition, emotional intelligence is significant in moderating the relationship between work-family conflict and the three dimensions of burnout. These findings have important implications for managers within the healthcare institutions in knowing the directions of nurse’s professional commitment enhancing and the best utilization of support resources and improve personal resource emotional intelligence in achieving it. It is clear that work-family conflict is an important issue for effective people management in organizations and can be managed through both organizational programs and supervisor behaviors. The current study also provides a test of these theories in Chinese culture to support the generalizability of theories developed in previous research.

並列關鍵字

Emotional intelligence ； Work-family conflict ； Burnout ； Emotional Exhaustion ； Depersonalization ； Nursing

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