壽險業務員之特質與保戶申訴之關聯性分析

The analysis of the relationship between life insurance agent's characteristic and insured's complain

許靜雯(Ching-Wen Hsu)

指導教授 ： 繆震宇

淡江大學/商學院/保險學系保險經營碩士班/碩士(2005年)

https://doi.org/10.6846/TKU.2005.00814

摘要

本篇摘要未授權

關鍵字

保險申訴 ； 保險爭議 ； 壽險業務員

並列摘要

This abstract would not be displayed due to no authorization.

並列關鍵字

Insurance Complain ； Insurance Dispute ； Life Insurance Sales

參考文獻

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2.George E. （2OO1）,Principles of risk management and insurance, Addison Wesley Longman, Inc.

3.Jones, Harriett E.（1996）, Principles of Insurance Life, Health, and Annuities, LOMA.

5.Singh, J. (1988), Consumer Complaint Intentions And Behavior: Definitional and Taxonomical Issues, Jorunal of Marketing, Vol. 52, January, pp. 93-107.

6.Westbrook,Robert. A. (1980), Intrapersonal Affective Influences on Consumer Satisfaction With Products Journal of Consume Research, pp.49-54