1. Babin, B. J. and W. R.Darden & M. Griffin(1994), "Work and/or Fun:Measuring Hedonic and Utilitarian Shopping Value, " Journal of Consumer Research, Vol. 20 (4), pp.644-656.
3. Bolton, R. N. and J. H. Drew(1991), "A Logitudinal Analysis of the Impact of Service Changes on Customer Attitude, " Journal of Marketing, Vol. 55(1), pp.1-9.
5. Butz, H. E., Jr. and L. D. Goodstein(1996), "Measuring Customer Value: Gaining the Strategic Advantage, " Organizational Dynamics, Vol. 24 (3), pp.63-77.