The cap options theory of corporate security valuation is applied to the contingent claims of a retail bank with delivery channel choices, particularly focusing on human capital management (a backward technology) relative to information technology management (an advanced technology). We show that an increase in the degree of a backward technology relative to an advanced technology increases bank interest margin and the default risk in the bank’s equity return. When the loan risk is increased, the positive impact on profitability increases but the positive impact on default risk decreases. We conclude that human capital investment in delivery channels contributes bank profitability and stability in retail banking activities in a turmoil state.