員工績效評估設計之權變架構

A CONTINGENCY FRAMEWORK IN DESIGNING EMPLOYEE PERFORMANCE APPRAISAL

郭東昇(Tung-Sheng Kuo)

指導教授 ： 陳海鳴

淡江大學/管理學院/管理科學研究所博士班/博士(2005年)

https://doi.org/10.6846/TKU.2005.00587

摘要

權變概念代表著多變的環境下，企業為求生存所必須採行的策略，文獻將此觀念應用在員工績效評估的研究並不多。基於權變觀點，本研究除對績效評估文獻中具有權變觀點之研究作回顧，並從競爭優勢、績效效標、績效模糊性與評估方法等觀念之探討與歸納，再透過個案探討之研究發現，推導出一績效評估設計之權變架構。本權變架構建議，在不同的競爭優勢下，績效評估制度之設計應由上而下，從組織策略推導至人力資源策略，再落實至員工績效評估制度及績效評估方法。
組織在競爭優勢分別為弱勢、強勢與穩定狀態下，其組織策略應分別採行優勢建立、優勢累積與優勢維持策略。為配適不同之組織策略，其人力資源策略應分別採行探索、利用與獲利策略。而不同的人力資源策略在搭配不同的績效評估目的下，應適用不同的績效評估制度；亦即，績效效標應分別偏重個人才能、工作行為與工作成果，以達到為組織價值創造與價值延續的目的。
績效評估的方法最後將取決於績效評估的目的與績效模糊性高低二者所構成的組合。亦即，績效評估的目的若為價值創造，則應較重視員工才能；績效評估的目的若為價值延續，則應較重視員工的工作行為與工作成果。而當績效模糊性較低時,宜採用明確化績效評估方法；反之，當績效資料糢糊性較高時,宜採用數量化績效評估方法。

關鍵字

權變觀點 ； 競爭優勢 ； 績效效標 ； 績效模糊性 ； 評估方法

並列摘要

Contingency view represents the indispensable strategy for businesses to survive in the changeable environment. However, not much such view is found in the literature of employee performance appraisal. This study not only reviews the literature of performance appraisal with contingency view but also developed a contingency framework of employee performance appraisal by summarizing related analysis, including competitive advantage, performance criteria, performance ambiguity and appraisal methods, as well as a case study. The framework suggests that the performance appraisal system should be designed in a top-down sequence from organizational strategy to human resource strategy, performance appraisal system and appraisal methods based on the strength of competitive advantage.
As the competitive advantage is weak, strong and stable, the organization should adopt the strategy of advantage building, advantage accumulation and advantage maintenance strategy respectively. The human resource strategy then should be exploration, exploitation and profit strategy. Under different human resource strategies, the performance appraisal system should vary to fit different purposes. That is, the performance criteria should focus on individual competence, working behavior and outcome to achieve the purposes of value creation and value continuation. The appraisal methods will finally depend on the combination between the purposes of performance appraisal and the degree of performance ambiguity. While competence should be focused when appraisal purpose is value creation, working behavior and outcome are focused when appraisal purpose is value continuation. The qualification-oriented method is appropriate as the degree of performance ambiguity is low. On the contrary, quantification-oriented method is appropriate as the degree of performance ambiguity is high.

並列關鍵字

contingency view ； competitive advantage ； performance criteria ； performance ambiguity ； appraisal methods

參考文獻

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