大學圖書館創客空間學習者參與經驗與滿意度之研究：以達賢圖書館為例

2014年，美國積極推動創客運動，全球各國也開始響應創客風潮，這樣的創作風氣橫跨了經濟界、政治界、企業界，逐拓展至教育界，也促使「創客空間（Makerspace）」在各個領域中如火如荼的發展。其建設理念與風氣亦拓及到了圖書館，成為新興服務的範圍與項目。創客文化也在大學圖書館逐步發酵，大學圖書館創客空間設置賦予了新的服務內容、擴展了圖書館空間的社會功能，使大學圖書館成為集學習、討論與創意於一體的多功能綜合性圖書館。但是創客空間的營運機制與服務實施規劃，與原先大學圖書館的營運模式或是所提供的服務較不相同，因此對大學圖書館而言是一項全新的挑戰，面對新興的服務提供，館方的空間營造或是管理服務都需要進行適性的調整與評估，以適應新興領域的創新與融合，圖書館服務的評估機制亦應隨著空間性質的不同而適性改變。大學圖書館創客空間的服務實施越發受到重視，成果績效亦成為館方改善及評估的關鍵，但目前專特針對圖書館創客空間的評鑑研究在國內較為少數，故本研究將針對以下四項目的進行探討：（1）探討大學圖書館創客空間的意涵、工具設備服務、創作專案規劃服務、專業教師教學服務與營運管理。（2）探討大學圖書館創客空間學習者的參與經驗與使用經驗。（3）調查學習者對創客空間服務滿意度與學習成效。（4）探討大學圖書館創客空間的最佳實務，提供大學圖書館創客空間服務與學習者參考。本研究以2019年開設達賢圖書館並積極發展創客空間的政治大學達賢圖書館為例，欲根據創客空間23位學習者使用經驗得知其滿意程度看法，並與曾使用過該創客空間進行教學的2位教師及營運管理創客空間的5位相關館員，共30位受訪者進行談話，以得知達賢圖書館創客空間開設至今所產生的營運機制與學習成效，提出改善要點，並歸納大學圖書館創客空間的最佳實務。依據本研究之結果，共可歸納出六項結論並提出創客空間最佳實務的三構面21項指標：（1）達賢圖書館的創客空間，為學習者、教師和館員帶來正面多元的價值。（2）達賢圖書館創客空間學習者的使用以「商學院」與「傳播學院」居多，期望增加「文學院」及「社科院」等其他院所之使用。（3）達賢圖書館創客空間學習者的經驗中以數位內容碩士學位學程的學生參與度最高。（4）學習者對達賢圖書館創客空間的服務尚稱滿意，仍有許多建議。（5）達賢圖書館創客空間初階學習者與資深學習者學習成效與需求不同。（6）圖書館創客空間最佳實務芻議，可分為「建構創客空間的前置作業」、「創客空間的推動與營運」、「創客空間的永續發展與未來規劃」三構面與21項細項指標以營造使用者合適的場域、充足的資源、優質的服務讓使用者擁有最佳的實作經驗，帶動創新學習的風氣，達到創意交流的目的。在建議方面，依據其分析結果、達賢圖書館創客空間現況，提出七項改善建議：（1）達賢圖書館創客空間需要學校更多人力、經費支持。（2）改善創客空間環境與工具設備。（3）達賢圖書館創客空間建議加強推廣，建立創客空間社群。（4）定期更新創客空間網站，提供活動資訊。（5）善用學校現有的社團與課程資源，與其進行合作。（6）創客空間應建立完善的使用者回饋制度。（7）創客使用率尚待加強，建議可加強推廣活動，尋找潛在學習者，誘發創作動機。

關鍵字

大學圖書館；創客空間；參與經驗；滿意度；最佳實務

並列摘要

In 2014, the United States actively promoted the Maker Movement, and countries around the world also began to respond to the trend of Maker. This creative trend has spanned the economic, political, corporate worlds, and gradually expanded to the education sector. prompting the development of "Makerspace" in various fields in full swing.Its construction concept and ethos have also extended to the library, becoming the scope and project of emerging services. The concept and culture of Makerspace construction has also been extended to libraries, becoming a new scope of services and projects. The culture of creativity is also gradually fermenting in university libraries, and the setting up of Makerspace in university libraries has given new service contents and expanded the social functions of library space, making university libraries a multifunctional and comprehensive library that integrates learning, discussion, and creativity. However, the operation mechanism and service implementation planning of the Makerspace are different from the original operation mode or services provided by the university library, so it is a brand new challenge for the university library. Facing the emerging service provision Therefore, the library's space construction or management services need to be adjusted and evaluated appropriately to adapt to the innovation and integration of emerging fields. The evaluation mechanism of library services should also be adapted to the different nature of the space. The service implementation of university library makerspaces has been paid more and more attention, and achievement performance has also become the key to library improvement and evaluation. However, at present, there are few evaluation studies specifically targeting library makerspaces in Taiwan. Therefore, this research will focus on the following Discussion on four projects: (1) Discuss the meaning of Makerspace in university library, tool equipment service, creative project planning service, professional teacher teaching service and operation management. (2) To explore the experiences of learners in the Makerspace of the university library. (3) To investigate learners' satisfaction with the service and learning effectiveness of the Makerspace. (4) To explore the best practices of Makerspace in university libraries, and to provide reference for university library Makerspace services and learners. This study takes Dah Hsian Seetoo Library, which opened in 2019 and actively develops Makerspace, as an example. The study aims to learn the satisfaction level of 23 learners of the Makerspace based on their experience of using the space, and to talk with 2 teachers who have used the space for teaching and 5 librarians who operate and manage the space to learn about the operating mechanism and learning effectiveness of the Makerspace in the Dah Hsian Seetoo Library since its opening, to propose points for improvement, and to summarize the best practices of Makerspace in university libraries. Based on the results of this study, six conclusions can be drawn and 21 indicators of best practices in three dimensions of Makerspace can be proposed: (1) The Makerspace in Dah Hsian Seetoo Library bring positive and diversified values to learners, teachers, and librarians. (2) The majority of learners in the Dah Hsian Seetoo Library Makerspace in the College of Business and the College of Communication, and we hope to increase the use of other institutions such as the College of Arts, Letters, and the College of Social Sciences. (3) The highest level of participation among the learners of the Dah Hsian Seetoo Library Makerspace was among students in Graduate Program in Digital Content and Technologies. (4) The learners are satisfied with the services of the Makerspace, but they still have many suggestions. (5) The learning effectiveness and needs of beginners and advanced learners in the Dah Hsian Seetoo Library Makerspace are different. (6) The best practical regurgitation of the library's Makerspace can be divided into three components, namely, "the precursors to constructing a Makerspace," "the promotion and operation of a Makerspace," and "the sustainable development and future planning of a Makerspace," and 21 detailed indicators to create a suitable venue for users, sufficient resources, and quality services so that users can have the best practical experience, promote the culture of innovative learning, and achieve the purpose of creative exchange. The purpose of the project is to create a suitable place for users, sufficient resources, and quality services, so that users can have the best practical experience, promote innovative learning, and achieve the purpose of creative exchange. In terms of recommendations, based on the results of their analysis and the current situation of the Dah Hsian Seetoo Library Makerspace, they made seven suggestions for improvement: (1) The Makerspace in the Dah Hsian Seetoo Library needs more manpower and funding support from the school. (2) Improve the environment and tools and equipment of the Makerspace. (3) The library Makerspace should be promoted and a Makerspace community should be established. (4) Regularly update the website of the Makerspace to provide information on activities. (5) Make good use of the school's existing clubs and curriculum resources and cooperate with them. (6) The Makerspace should establish a perfect user feedback system. (7) The utilization rate of the creative space needs to be strengthened. It is suggested that promotion activities can be enhanced to find potential learners and induce creative motivation.