從持續改善觀點評量供應鏈績效

Measuring Supply Chain Management Performance: A Continuous Improvement Perspective

林坤弘(Venson Kun-Hong Lin)

指導教授 ： 蔡瑤昇

國立臺北科技大學/管理學院/工業工程與管理系所/碩士(2006年)

https://doi.org/10.6841/NTUT.2006.00002

摘要

由於激烈的競爭及全球化趨勢，許多的產業中，供應鏈管理(Supply Chain Management, SCM) 以及持續改善 (Continuous Improvement, CI) 已成為取得競爭優勢的基本原則。雖然產學界對這兩個概念都非常關切，但是有關於供應鏈績效評量與供應鏈績效持續改善兩者之間的連結，至今仍無完整的了解。

本研究從322期天下雜誌所發佈的2004年台灣1000大製造業中的電腦週邊與零組件類的前10名公司中邀請了5家公司的高階經理人及供應鏈主管進行深度訪談。透過紮根理論方法來分析質化研究的深度訪談，歸納出了成本 (Cost)、週期時間 (Cycle Time)、財務績效 (Financial Performance)、彈性 (Flexibility)、庫存管理 (Inventory Management)、企劃 (Planning)、生產力 (Productivity) 及品質 (Quality) 等8項強化供應鏈績效持續改善的關鍵績效評量項目，並進一步歸納出了供應鏈浪費減量 (Supply Chain Waste Reduction)、供應鏈協同合作 (Supply Chain Collaboration) 及顧客滿意 (Customer Satisfaction) 等3項驅動因子，並根據研究的發現提出一個藉由驅動因子來連結並整合關鍵績效評量項目的架構，以強化供應鏈管理績效的持續改善。

本研究提供了對供應鏈績效評量與供應鏈績效持續改善之間的連結以及實務界用來驅動供應鏈績效持續改善的績效評量項目的瞭解，回答了‘有哪些績效評量可以強化供應鏈管理績效的持續改善’ 這個問題，並提供學術界及產業界一個以持續改善觀點為基礎的供應鏈績效評量架構，以提高產業的競爭優勢。

關鍵字

供應鏈 ； 供應鏈管理 ； 持續改善 ； 績效評量 ； 績效評量系統

並列摘要

As the result of rigorous business competition, Supply Chain Management (SCM) and Continuous Improvement (CI) concepts are seen as rules of thumb for pursuing competitive edge in many industries. Although both concepts received significant attentions in both academic and practitioner spaces, the linkage between the supply chain management performance measures and the continuous improvement on supply chain management performance has not been satisfactorily addressed.

This research engaged with top managements and supply chain executives from five manufacturing firms selected from the top ten manufacturers listed in the Computer Peripherals and Components category of 2004 Top 1000 Taiwan Manufacturers published by CommonWealth magazine in the issue #322 for the in-depth interviews. Findings were derived from a cyclic grounded theoretical coding procedure that codes and classifies information collected during the in-depth interviews into categories. On the basis of these findings, cost, cycle time, financial performance, flexibility, inventory management, planning, productivity and quality were identified as the eight key performance measures that drive continuous improvement on supply chain management performance. Three driving factors emerged while the in-depth interview data were being coded and categorized. Those driving factors are supply chain waste reduction, supply chain collaboration and customer satisfaction. A framework of supply chain management performance measures that drives continuous improvement on supply chain management performance is drawn based on the research finding. The framework is composed of the key supply chain management performance measures that are linked and integrated by the driving factors to drive continuous improvement on supply chain management performance.

This paper derived the base understanding on the linkage between the supply chain management performance measures and the continuous improvement on supply chain management performance; and the measures being practiced within supply chain practitioners that drive continuous improvement on supply chain management performance along the supply chain. It answered the research question ‘What are the supply chain management performance measures that drive continuous improvement on supply chain management performance?’ and provides academics and practitioners seeking for competitive vantage a framework of supply chain management performance measure with a continuous improvement perspective.

並列關鍵字

Supply Chain ； Supply Chain Management ； Continuous Improvement ； Performance Measure ； Performance Measurement System

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