我國於民國77年發布施行建築技術規則建築設計施工篇增訂第十章—「公共建築物殘障者使用措施」;許多金融業者為配合政府之無障礙空間實施,於銀行外增設殘障坡道並將部分自動櫃員機降低高度,以方便輪椅使用者及行動不便者進入行內操作使用,但其成效不彰。本研究以輪椅使用者之經驗為主,透過訪談了解輪椅使用者使用自動櫃員機的問題點,並配合實驗測試,藉此減低自動櫃員機的不便性及提高輪椅使用者的使用意願,以供後續研究及金融相關單位與自動櫃員機業者參考。 經本研究訪談後發現:自動櫃員機無障礙設計於環境改進上,殘障坡道的設計應符合法令規定斜率1:12之原則,並保持暢通,而自動櫃員機前需去除階梯阻礙並留設足夠之迴轉半徑;在於自動櫃員機機體設計上,自動櫃員機下應設置腳部放置空間,並降低高度。 於自動櫃員機機體方面:台下空間高度最佳值為70 cm;作業面高最佳值為75 cm;而最高按鈕高度應為110 cm、深度20 cm~30 cm。
In 1988, in Taiwan, the government released the regulation of building construction design and construction of building technical added chapter 10 -- the regulation of public buildings handicapped measures. Many of the financial industry supported the government for the implementation of barrier-free space. In the bank, additional handicapped ramp appeared, some automatic teller machines (ATM) reduce the height to help the wheelchair users and the other customer. This study, mainly used the experience through interviews with wheelchair users to understand the problem in using automatic teller machines, and used the experimental test, to reduce the inconvenient of automatic teller machines and to increase the use of wheelchair users, for the follow-up study finance-related agencies and the ATM industry reference. After the interview, this study found that ATM in the design of barrier-free environment improvement, the disabled ramp should be designed according of the laws and regulations of 1:12 ratio, and maintain the convenience. The automatic teller machines should remove the ladder obstruction and gave the wheelchair users enough turning radius. The design of automatic teller machines, should set up the place under the feet of space, and reduce the height of the body. The best value of automatic teller machines for the space high will be 70 cm; operations of high value will be 75 cm; button and the maximum height will be 110 cm, and depth will be 20 cm ~ 30 cm.