臺北市高職餐飲管理科建教生實習先備職能之研究

A Study of Students’Pre-Service Competencies in Cooperative Education Program for Food and Beverage Management Department of Vocational High School in Taipei City

王思嵐(Szu-Lan Wang)

指導教授 ： 張仁家

國立臺北科技大學/人文與社會科學學院/技術及職業教育研究所/碩士(2013年)

摘要

本研究探討餐飲管理科建教生實習先備職能。根據研究主題，蒐集國內外相關研究、書籍、並從具備建教生背景的業界觀點進行歸納分析，研究方法採德懷術問卷調查，藉由三回合的問卷調查，以柯史單一樣本適合度分析統計，獲得以下結論：
一、高職餐飲管理科建教生最適合的實習年級為二年級，且實習前宜具備至少半年（含）內的工讀經驗，在證照方面最適合取得丙級餐旅服務技術士證照。
二、高職餐飲管理科建教生應具備之人格特質，中餐廳以「親和性」特質最為重要；西餐廳以「情緒穩定度」特質最為重要。
三、高職餐飲管理科建教生應具備之專業知識，中餐廳以「專業語文」最為重要；西餐廳以「公司組織章程」最為重要。
四、高職餐飲管理科建教生應具備之專業技能，中餐廳以「基本餐桌佈設及服務　　技巧」最為重要；西餐廳以「菜口服務」最為重要。
最後，本研究根據結論，提出相關建議事項，以供相關單位、教師及餐飲科建教生參考。

關鍵字

職能 ； 高職餐飲管理科 ； 建教生

並列摘要

In this study the researcher would likes to talk about the prior knowledge before internship of the students (in cooperative education program for Food and Beverage Management Department of Vocational High School in Taipei City). Based on the Delphi Technique to gather relative studies and books from domestic and international publishing, and then analyze the various factors to come to the conclusion.

1. The prosper year for internship is sophomore, before that intern should have at least
two-year-part-time working experience, furthermore, the third class certificate of
hospitality is more well-qualified to start a career in restaurant and catering business.
2. The qualities for internship of hospitality differ from Chinese and Western Restaurant.
The ‘Friendship” is the key to find a job in Chinese Restaurant, while the “Emotional
Stability” is a big issue in Western Restaurant.
3. The prior knowledge also vary on different style restaurant. The Chinese Restaurant
concerns professional competence” a important quality, meanwhile the
Western Restaurant focuses on the understanding of Article of Incorporation.
4. The professional skill for internship in cooperative educational program, the Chinese
Restaurant sees the table-setting and service quality the most important factor; the
Western Restaurant views the passing-through gate flexibility to be an advantage.
Later on, the researcher would like to give some suggestions based on findings as a reference for internship students, teachers and other relevant departments.

並列關鍵字

Competency ； Food & Beverage management department ； Cooperative Education Program Students

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