汽車維修業環境績效評估指標建立之研究

A Study of developing environmental performance indicators for automobile repair and maintenance industry

陳瑜瑤(Yu-Yao Chen)

指導教授 ： 陳銘崑

國立臺北科技大學/管理學院/商業自動化與管理研究所/碩士(2007年)

https://doi.org/10.6841/NTUT.2007.00211

摘要

近來國際環保意識高漲，企業因面臨國內法規限制及環保團體的抗爭外及國際貿易制裁及環保公約，而增加了企業在經營管理上的風險，稍有不慎就可能因為環保問題而需付上大筆損失，無形增加企業經營及競爭壓力。然目前種種環保法規限制多從製造生產端逐層要求，對銷售服務端的環境訴求在國內尚屬較少。但事實上，環保限制對生產端體系所影響的是企業經營成本的投入，而銷售服務端的環保形象是最直接影響顧客回應，影響企業競爭優勢。國內對於汽車維修服務體系之環境績效相關研究明顯不足，而在汽車使用年限越來越長，維修業的總營業額亦呈逐年增加情形下，個人認為有研究之必要。
本研究就環境管理之重要性、環境績效評估方式及目前台灣汽車維修業實際業務內容做進一步探討。同時借重ISO 14031指標架構，將GRI環境指標、生態效益指標及FEM指標系統納入參考，建立初級指標後利用專家問卷及訪談進行指標萃取，確定採用分析層級程序法(Analytic Hierarchy Process；AHP) 架構層級，並向產、官、學、研等利害關係人角度收集計算各項評估項目結果，藉此建立權重及排序值，進而完成汽車維修業環境績效評估指標。
最後分析各指標表現並給予結論與建議，期望建立一套汽車維修服務業可適用之環境績效評估模式，供業界、政府及一般利害關係人，在營運或制定規範時做為環境評鑑之參考。

關鍵字

環境績效指標 ； 環境績效評估 ； 汽車維修業 ； 服務業 ； 分析層級程序法

並列摘要

The industry has faced increasing pressure from environmental groups and stringent regulatory requirement due to increase concern of environmental concerns and awareness from the general public. A company may face a serious lost because of these environmental issues and concerns. As there are various environmental regulatory are placed for manufacturing sectors, there are very few for the service sectors. However, a good environment image for service sectors will have much more impact on its market competitiveness than manufacturing sectors. In Taiwan, there has not be many studies on automobile service environmental impact and performances, however, as the life of cars has been increasing due to better technology, the automobile service is become a key for automobile industry, thus a comprehensive study on its environmental performance should be necessary.
This study will be focus on the importance of environmental management, environmental performance evaluation and current automobile service status in Taiwan. This study will be based on ISO 14031 Environmental evaluation and use GRI environmental indicators, eco-efficiency indicators and FEM indicators system as reference. After the primary indicators have been established, this study will use Analytic Hierarchy Process (AHP) to develop an environmental indicators for automobile service sector. This study will then evaluate and review each indicator and hopefully, this indicators can be a useful tool for automobile service sector, government agency and other interested group when evaluating the environmental performance for automobile repair and maintenance industry.

並列關鍵字

environmental performance indicators ； environmental performance evaluation ； automobile repair and maintenance industry ； service industry ； Analytical Hierarchy Process

參考文獻

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