工作價值觀與工作滿意度對產品品質影響之探討─以國瑞汽車公司協力廠商為例

Study of the Influence of Work Values and Satisfaction on the Quality of Products-A Case Study of Satellite Factories of Kuozui Motors

余家雄(Chia-Hsiung Yu)

指導教授 ： 陳雲岫

元智大學/工程學院/工業工程與管理學系/碩士(2002年)

摘要

本論文是想透過對員工內心認知的調查，來瞭解「心理感受」對「產品品質」之影響。研究的主要目的欲了解個人變項對工作價值觀與工作滿意度是否有顯著的影響；其次，探討工作價值觀與工作滿意度是否有顯著相關；工作價值觀、工作滿意度與產品品質是否有顯著的關係及工作價值觀、工作滿意度是否可有效預測產品品質均在本研究中探討。研究成果亦將提陳建議，供國瑞汽車公司協力廠商做為提昇產品品質之參考。
本研究是以問卷調查方式，利用自編之「工作價值觀及工作滿意度對產品品質影響之探討問卷調查表」為工具，選取國瑞汽車公司58家協力廠商中之21家廠商員工為研究對象，以分層比率隨機抽樣方式進行調查，總共發出650份問卷，回收589份，扣除無效問卷24份，實得有效問卷565份。資料分析係利用SPSS與SAS統計軟體進行整理、登錄及分析。所採用的統計方法包括敘述性統計─次數分配及百分比、推論性統計─T檢定（T-test）、單因子變異數分析（one-way ANOVA）、Scheffe事後比較分析、Pearson積差相關分析、所有可能迴歸式選取最佳迴歸模型方法（All-possible Regressions Procedure Method）等。
研究分析結果顯示不同個人背景變項之員工，在工作價值觀各構面上或是工作滿意度各構面上有顯著差異。工作價值觀與工作滿意度各構面則具有顯著相關。另外，工作價值觀、工作滿意度與產品品質也具有顯著相關，也可有效預測產品品質。
根據本研究結果對國瑞汽車公司提陳下列建議（1）管理人員應隨時針對員工工作價值觀與工作滿意度得分較低的構面加以了解。（2）影響產品品質的重要因素應進一步深入調查研究。（3）應儘速設計一套「國瑞汽車協力廠商生產品質預測系統」以進行產品品質的預測。(4) 應建構一套可供鑑別協力廠商產品品質之系統，做為管理協力廠商之參考。(5)應重視並善用品質預測推移圖，隨時掌控協力廠商品質之變化。

關鍵字

工作價值觀 ； 工作滿意度 ； 產品品質

並列摘要

It was found that the ways of improvement of quality is not only on the system and technology of the company but also on the cooperation of the employees. Focus, Cooperation and Sincerity of employees are the basis to the success of a company. The purpose of this research is to understand the impact of employee’s feeling to the quality of products and make suggestion to the managers to the Kuoui Motors.
The four main topics are discussed in the thesis and they are (1) To study the influence of individual variants on his work values and satisfaction. (2) To study the relationship between one''s work values and work satisfaction. (3) To study whether or not there is relationship between work values and satisfaction, and quality of products. (4) To study weather the quality of products can be predicted by the degree of one''s work value and satisfaction. Finally, provide Kuozui Motors an useful reference on improving their quality of products.
We design a questionnaire named "Survey of a study of the influence of work values and satisfaction on quality of products" to carry out the survey. 21 out of 58 satellite factories of Kuozui Motors are selected and we distributed 650 surveys to the employees by random sampling. There are 589 questionnaires are returned and 565 of them are effective samples. We adopted SPSS and SAS statistical software to perform the statistical analysis. Statistical methods used in this study includes frequency distribution, T-test, one-way ANOVA, Scheffe comparisions, Person production correlation analysis and all-possible regression procedure method.
Results show that there is remarkable relation between employee''s background and his work values, his work satisfaction. One''s work values and his work satisfaction exist highly correlation. The influence of one''s work values and work satisfaction to the quality of products is pertains significant relationship. Also, the degree of one''s work values and satisfaction can predict the quality of products effectively.
Base upon the discovering from the research, some suggestions are proposed to Kuozui Motors. (1) Managers should eliminate the causes that yield low degree of one''s work values and satisfaction. (2) Managers should study the important factors that affect the quality of products. (3) To predict the quality of products, company should develop "Predict system for the quality of products of satellite factories of Kuozui Motors." (4) To effectively manage satellite factories, Kuozui Motors should develop an assessment system on the quality of products of satellite factories. (5) Kuozui Motors should apply quality predicting shifting charts to monitor the stablity of quality of satellite factories.

並列關鍵字

work values ； work satisfaction ； quality of products.