地籍測量業務導入全面品質管理可行性之研究－以桃園縣地政事務所為例

THE RESEARCH ABOUT THE EXECUTIVE POSSIBILITY OF LEADING THE TOTAL QUALITY MANAGEMENT INTO THE BUSINESS OF LAND SURVEY － AS THE EXAMPLE OF THE LAND OFFICE IN TAOYUAN COUNTY

黃坤山(Kun-San Huang)

指導教授 ： 紀俊臣博士 ； 徐學忍博士

元智大學/管理學院/管理研究所/碩士(2004年)

摘要

在進入二十一世紀的時刻，人類知識的累增與科技文明的進步，已經到了日新月異的地步，尤其身處在公務部門的每個人不能再以陳腐的觀念、思維，去執行公務，也就是說在這政府講究改造、時時以顧客第一為考量的年代?芊A我們要用企業化的管理方式，時時以變革的方法，運用有限資源，去完成我們艱鉅的任務、服務全國的民眾，即本著選對的方法做事與作對的事，來提昇我們的效能與效率，達到以民為依歸的終極目的。
世界經濟論壇（WEF）公布2003年台灣成長競爭力總排名名列第五，較2002年進步一名。但深入了解，台灣主要是仰賴高科技產業亮麗的表現，在科技（Technology）項目指標上名列第三名。但公共部門（Public sectors）中項指標排名第二十一名，是拖垮整體表現較重要原因之一。公共部門表現不佳、施政不當對經濟衰退影響至鉅且深，身處在公務部門的我們，能不時時刻刻銘記在心嗎？
因服務於基層地政業務至今約十年，以作為國家棟樑的心情服務於社會，深覺得地政業務的順利推展，對民眾有莫大的幫助，尤其是測量品質的良莠對人民的產權影響甚鉅，因此，地籍測量人員應秉持精益求精的精神，建立地籍測量的公信力，以獲得民眾的認同；試想平日的地籍測量工作中的一項鑑界案，在外業時，大多是由測量員與測量助理直接辦理，並於現場即刻對人民的產權作出決定，而事後雖有層層內業書面審查，但如此的過程，若外業鑑界成果有問題，而當事人又無法辨識對錯，或不懂得依法處理作再鑑界等等後續處理，恐釀成當事人在別人的地上建築自己房子或界址爭議等錯誤，而對此等錯誤作有效控管，必定可提升民眾對公權力執行的信賴，自在此就導入全面品質管理（TQM）觀點，作為提昇地籍測量品質之研究重點。

關鍵字

全面品質管理 ； 地籍測量

並列摘要

At the moment of striding over the twenty-first century, human beings’ knowledge and technology have advanced and changed with each passing day. Especially, we government employees shouldn’t use the antiquated conception to execute public affairs. It implies that when the government lays stress on reforming and values its customers all the time, we have to use limited resources, adopt the way of business administration and change the way with time to accomplish our arduous commission and serve all our citizens. In order to improve our effectiveness and efficiency, we need to choose the right methods to do the right things. And our final aim is to meet the needs of the people.
The World Economic Forum (WEF) announced the aggressive competitive ability of Taiwan in 2003 ranked fifth, superior to the performance in 2002 by one grade. By making further research, we can find that Taiwan relied on the terrific performance of high-tech which ranked third in technology index. While the public sectors ranked twenty-first, it was one of the major reasons to encumber the whole performance. Because the public sectors didn’t do well, mal administration caused economic recession a lot. We public servants should always keep it in our mind, shouldn’t we?
I have worked as a primary land governor for about ten years. I serve the social by considering myself as the pillar of the state. I deeply find that carrying out the land governance smoothly will benefit all the people. The quality of surveying especially has a great impact on people’s rights and interests, so the land surveyors should take the attitude toward making continual progress, establish public reliance to meet with the citizens’ approval. When the surveyors and his assistant go outside to execute one of their routine business─to appraise land bounds, they make the conclusion of people’s estate right after their appraisal. Although there are a lot of interior document verification, this kind of process may cause some problems. We can say that there may be something wrong with the conclusion of field-work. If the person concerned can’t differentiate between right and wrong about the surveying conclusion and doesn’t know how to take the following steps by law, the surveying may cause a man to build his house on others’ land or provoke a lot of conflicts about the land boundary. I think we can really promote people’s reliance of executing civil rights by controlling and reducing this kind of mistakes efficiently. That’s the reason why I want to adopt the conception of total quality management (TQM) as my research to improve the quality of land surveying.

並列關鍵字

HASH(0xdbd51d4)

參考文獻

1∙許松（2002），「地籍圖重測執行成效及面臨問題」，地籍測量，21（4），頁54-60。

2∙許松（2002），「臺灣地籍測量業務之回顧與展望」，地籍測量，21（2），頁36-48。

4∙張煜（1993），「地籍測量在臺灣」，地籍測量，12，頁1-23。

7∙邱仲銘（1993），「全面品質管理於地籍測量之應用」，地籍測量，12，頁35-50。

8∙邱仲銘（1994），「由地籍測量條例草案初稿談地籍測量法規之研訂」，地籍測量，13，頁81-89。