線上訓練學習之系統設計－以某公司資訊部門為例

On The Construction of E-learning System － A Case Study On An IT Department of Certain Company

劉倫華(Lun-Hua Liu)

指導教授 ： 劉俞志

元智大學/資訊學院/資訊管理學系/碩士(2006年)

https://doi.org/10.6838/YZU.2006.00258

摘要

線上學習系統的主要目標在於簡化教學流程，並可使學習者隨時隨地學習。企業內部教育訓練的教學制度，仍以自我學習及概念性教學為主，新進人員對於企業內部系統流程、生產線上等等的知識，卻乏學習門路。除資深員工口授外，幾乎難以得到更多相關學能。現今企業內部幾乎有文件知識庫管理，內部資訊非常豐富，但用來作為學習平台來使用，似乎顯得不足。因此，提升企業教育訓練效率，是一個重要的課題。

本文利用個案訪談的方式，藉由企業內的資訊部門各資訊人員角色及其職務特性之不同，進行適合個案之線上訓練學習系統的需求分析，詢問出適合之學習模式、介面，作為改善線上訓練學習系統之參考依據，使學習系統能更加符合該單位性質。研究最後可知，學習系統需要增加數個介面功能以加強該單位內部學習效率，如課程安排、電子化學習歷程、測驗及討論區等介面功能，其中並提出以知識庫為輔助教材功能之作法；另外亦提出訓練學習系統的架構流程，可作為開發相關系統之參考。

關鍵字

知識管理 ； 線上學習 ； 個案訪談

並列摘要

The main goal to E-Learning system lies in simplifying the teaching procedure, and can make learners study whenever and wherever. The teaching systems of training still take self’s study and concept teaching as the core inside enterprises. But person who is newly employed lack the ways to study knowledge such as enterprise systematic procedure and on-line process. Except that reputable staff dictate, it is difficult to get more and relevant things that can study. There are Knowledge base management inside enterprises now, inside information is very abundant, but it seem insufficient for using as studying platform. In order to utilize the knowledge base system which already set up, let enterprise's training efficiency be improved, it is an important subject.

Using case interview to analyze requirements of e-Learning system with every roles in IT department of an enterprise as a reference for improving e-learning system. Finally, e-learning system need increase some interface functions in order to strengthen the learning efficiency inside this unit, such as arrange courses, learning history, examination, and forums. Propose a method for using knowledge base as the supplementary reading material and an architecture for e-learning system which can be regarded as the reference of developing relevant systems.

並列關鍵字

Knowledge Management ； e-Learning ； Case Interview

參考文獻

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