- 學位論文
An empirical investigation of FACT Model: A case of World Class Company
An empirical investigation of FACT Model: A case of World Class Company
摘要
Background Business Excellence Model (BEM) is a management tool used by managers to assess their enterprises and to perform the organizational change in order to purse Business Excellence (BE). However, due to BEMs have been widely implemented in the industries over two decades, a ton of experiences and evidences are accumulated, showing some deficiencies in the implementation of this management tool (ex. Black & Crumley, 1997; Fisher et al., 2001; Hill, 1993; Terziovski & Samson, 1999; Wisner & Eakins, 1994). The deficiencies include excessive paperwork, complex procedures, sophisticated assessment criteria, time consuming and quality bureaucracy, etc. In order to respond these deficiencies, an improved comprehensive BEM was proposed, a three-dimensional Business Excellent Model (BEM) called “FACT”. The acronyms “FACT” indicate the abbreviation of “Framework of Business Excellence”, “Add”, “organizational Culture/Characteristics” and “management Tools/Techniques”. Nevertheless there was just a first study of the proposed model FACT, without any evidence found in firms or real case study conducted in order to demonstrate the FACT dimensions in companies. Purpose This research aims to have an empirical case study to demonstrate how the comprehensive model called FACT is integrated in a world class company not only by using BE framework to be guidance and to make assessment of an organization, but also by choosing the appropriate management tools/techniques and cultivating the right organizational culture/characteristics towards BE. Moreover this research intends to explain how the empirical study of FACT Model in a world class company resolved the argument to the deficiencies identified in the conceptual model. Methodology This research is conducted in two phases. In the first phase, there is a study of the three dimensions of FACT model in order to demonstrate the existence of each element in a world class company and how they are implemented. In the second phase, there is an analysis of the relationship among the three dimensions, in order to explain how the dimensions and its relationship respond to the arguments of the deficiencies. Finding The empirical case study demonstrates the presence of a BEM, Management Techniques/Tools and the right organizational Culture/ Characteristics towards BE in a world class enterprise. The research confirms that the FACT model is not a new business excellence concept, it shows that the presence of three dimensions is integrated in a world class company, and that the dimensions have to be considered as a system, working together to reach BE operations. The other contribution is the response to the argument to the deficiencies of BEM by implementing the FACT model in a world class company. Originality/Value This research is the first empirical case study of the FACT model in a real case in the industry. Nevertheless there was the first study of the proposed conceptual model named FACT; there is no any evidence found in firms or real case study conducted in order to demonstrate the FACT dimensions are integrated in companies and whether the model really has a positive impact in the arguments to the deficiencies.
並列摘要
Background Business Excellence Model (BEM) is a management tool used by managers to assess their enterprises and to perform the organizational change in order to purse Business Excellence (BE). However, due to BEMs have been widely implemented in the industries over two decades, a ton of experiences and evidences are accumulated, showing some deficiencies in the implementation of this management tool (ex. Black & Crumley, 1997; Fisher et al., 2001; Hill, 1993; Terziovski & Samson, 1999; Wisner & Eakins, 1994). The deficiencies include excessive paperwork, complex procedures, sophisticated assessment criteria, time consuming and quality bureaucracy, etc. In order to respond these deficiencies, an improved comprehensive BEM was proposed, a three-dimensional Business Excellent Model (BEM) called “FACT”. The acronyms “FACT” indicate the abbreviation of “Framework of Business Excellence”, “Add”, “organizational Culture/Characteristics” and “management Tools/Techniques”. Nevertheless there was just a first study of the proposed model FACT, without any evidence found in firms or real case study conducted in order to demonstrate the FACT dimensions in companies. Purpose This research aims to have an empirical case study to demonstrate how the comprehensive model called FACT is integrated in a world class company not only by using BE framework to be guidance and to make assessment of an organization, but also by choosing the appropriate management tools/techniques and cultivating the right organizational culture/characteristics towards BE. Moreover this research intends to explain how the empirical study of FACT Model in a world class company resolved the argument to the deficiencies identified in the conceptual model. Methodology This research is conducted in two phases. In the first phase, there is a study of the three dimensions of FACT model in order to demonstrate the existence of each element in a world class company and how they are implemented. In the second phase, there is an analysis of the relationship among the three dimensions, in order to explain how the dimensions and its relationship respond to the arguments of the deficiencies. Finding The empirical case study demonstrates the presence of a BEM, Management Techniques/Tools and the right organizational Culture/ Characteristics towards BE in a world class enterprise. The research confirms that the FACT model is not a new business excellence concept, it shows that the presence of three dimensions is integrated in a world class company, and that the dimensions have to be considered as a system, working together to reach BE operations. The other contribution is the response to the argument to the deficiencies of BEM by implementing the FACT model in a world class company. Originality/Value This research is the first empirical case study of the FACT model in a real case in the industry. Nevertheless there was the first study of the proposed conceptual model named FACT; there is no any evidence found in firms or real case study conducted in order to demonstrate the FACT dimensions are integrated in companies and whether the model really has a positive impact in the arguments to the deficiencies.