員工組織變革認知、工作滿意度、組織承諾及離職傾向之關係研究 —以個案公司為例

A Study of the Correlations among the Employees’ Organizational Change Perception, Job Satisfaction, Organizational Commitment, and Turnover Intention-Exemplified by the Case Company

江明芬(Ming-Fen Chiang)

指導教授 ： 何建德

元智大學/管理學院/管理碩士在職專班/碩士(2012年)

摘要

本研究係以專注於研發及生產模內轉印專用薄膜IMR (In-Mold Decoration by Roller)之個案公司全體員工為研究對象，透過問卷調查法為主要工具，旨在討探個案公司員工的組織變革認知、工作滿意度、組織承諾及離職傾向之現況及各變項間的關係，期能做為個案公司在進行組織管理與人力資源相關規劃之參考。
　　本研究結果摘要如下幾點：
壹、組織變革認知、工作滿意度、組織承諾及離職傾向之現況
一、員工對於組織變革後的工作保障及個人權益存有疑慮。
二、員工對於公司整體及工作本身的滿意度還有待加強。
三、員工對於公司的努力承諾較高，而認同承諾則有待加強。
四、員工儘管覺得在任職於個案公司前途有保障且不後悔進入公司任職，但是若有其他較為理想的工作，可能是考量交通距離、家庭因素或待遇較高等原因而離職的可能性亦極高。
貳、組織變革認知、工作滿意度、組織承諾及離職傾向之各變項間關係
一、組織變革認知對於工作滿意度及組織承諾有顯著正向影響，對離職傾向有顯著負向影響。
二、工作滿意度及組織承諾對離職傾向有顯著負向影響。
三、組織變革認知可透過工作滿意度及組織承諾影響離職傾向。

關鍵字

組織變革認知 ； 工作滿意度 ； 組織承諾 ； 離職傾向

並列摘要

All the employees of the case company engaged in the R&D and production of IMR (In-Mold Decoration by Roller) were adopted as the study subjects. With the questionnaire survey method as the main research tool, the study aimed to explore the current situation and the correlations among the variables in terms of the case company employees’ organizational change perception, job satisfaction, organizational commitment, and turnover intention, which shall serve as a reference for the case company when engaging in organizational management and human resource planning.
The research results are summarized as follows:
I. The current situation of organizational change perception, job satisfaction, organizational commitment, and turnover intention
1.The employees had doubts over the job security and personal interests after the organizational change.
2.The employees’ degree of satisfaction for the company as a whole and the job itself still needs to be strengthened.
3.The employees’ effort commitment for the company is higher, while the identity commitment still needs to be strengthened.
4.Even though the employees regarded working in the case company as a guarantee for a promising future and had no regret entering the company to work, if there were better job offers, the possibility of leaving the job due to considerations such as shorter commuting distance, family factors, or higher pay would be extremely high.
II. The correlations among the variables, including organizational change perception, job satisfaction, organizational commitment, and turnover intention
1.Organizational change perception showed a significantly positive impact on job satisfaction and organizational commitment and a significantly negative impact on turnover intention.
2.Job satisfaction and organizational commitment showed a significantly negative impact on turnover intention.
3.Organizational change perception can have an impact on turnover intention through job satisfaction and organizational commitment.

並列關鍵字

organizational change perception ； job satisfaction ； organizational commitment ； turnover intention

參考文獻

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