本研究意圖探討影響團隊中知識分享之因素、歷程以及結果。透過多重的資料來源分析,以蒐集團隊的完整知識分享歷程,選擇網路遊戲團隊與管理決策競賽團隊做為研究樣本,各從其中挑出三隊高績效團隊進行觀察並分析。結果顯示,知識分享會受到下列關鍵因素影響:領導行為、團隊整體的目標、團隊整合。故領導者需視團隊成員情況,選擇適當的方式使其主動進行知識分享行為;另外,團隊也應設定明確的目標讓成員們有所依循,為了達成目標,成員會透過知識分享進行團隊學習;為了確實完成團隊目標,使所有成員間擁有良好的整合,皆願意主動分享知識。而知識分享的歷程則可分為兩階段:在團隊初始階段,成員主要進行任務方面知識的學習以累積經驗;之後才會進入到團隊取向知識的學習階段,運用並分享內隱知識。最後,知識分享能夠為團隊帶來績效的提升,增加成員的自我效能感,並且拉近成員彼此間的關係。
The aim of this study is to investigate the key factors, process and outcome of the effect on team knowledge sharing. The author collected the whole process of team knowledge sharing through multiple data sources. The study observed and analyzed each three teams of high performance from online game team and management decision team as study samples. The result indicates that knowledge sharing will be influenced by the following key factors: leadership, the overall goal of team and team integration. Therefore, the leader depends on the conditions of team members to choose appropriate manners that let them share knowledge actively. In addition, as a team, they should set up a clear and specific goal that team members can follow. In order to achieve the goal, members will take the team learning through knowledge sharing. All members should integrate well and share knowledge actively to accomplish the goal of team. The process of knowledge sharing has two stages: In the initial of a team, members will accumulate experience by learning the knowledge of task. Later, they will get into the stage of group-orientated knowledge to use and share the tacit knowledge. Finally, knowledge sharing can improve the team performance, increase the self-efficacy of team members, and make the members closer.