摘 要 本研究主要探討組織推動內部行銷、組織承諾表現對組織公民行為的影響,其中又以成員之出類拔萃商數(Brilliant Intelligence;BQ)為中介變數進行討論。鑒於國內外探討組織效能之相關文獻皆較重視於領導者特質與行為,鮮少以成員的特質為出發點,瞭解其對於組織目標之執行成效等相關議題著墨。研究結果得知,台灣地區高科技產業員工對於企業之內部行銷知覺、組織承諾與組織公民行為呈現顯著正相關,且內部行銷與員工出類拔萃商數之交互作用對於組織承諾具顯著影響性。
Abstract This research bases on the Internal marketing、organizational commitment advanced to effect the organizational citizenship behavior. The focal point in this research is the mediator” Brilliant Intelligence”. Because of all the organizational effective literatures respect of leadership or characteristic, not focus on the employees’ attributes. The result from this research, that the employees internal marketing concepts、organizational commitment and organizational citizenship behavior display positive relationship. Then the interaction between internal marketing and Brilliant Intelligence is effect the organizational commitment conspicuous.