教育部資訊志工服務動機之研究

A Study of the Campus Youth E-service Volunteer Service Motivation

徐于惠(Yu-Huei Syu)

指導教授 ： 吳明泉

長榮大學/資訊暨工程學院/資訊管理學系(所)/碩士(2012年)

https://doi.org/10.6833/CJCU.2012.00076

摘要

教育部資訊志工推行至今已10年，雖有不少成功推行的案例，各校其實也普遍遭遇不少困難，例如隨著學生參與社團動機日漸低落，如此只求付出的志工活動，更常有乏人問津的窘狀，然此等重要議題尚未有相關研究探討。
本研究參考主要的激勵理論設計問卷，內容包括志工參與動機、工作投入、績效及個人基本資料等構面，已針對全國資訊志工完成抽樣調查，運用包括區別、相關性等分析方法驗證相關假設。
研究結果發現志工工作投入及績效分別與其動機呈正相關，而各類動機中以工作內容為最高，其次為個人的成就需求，相關動機也因個人資料之差異而有明顯不同。此成果可提供經營資訊志工策略參考。

關鍵字

資訊志工 ； 激勵理論

並列摘要

ROC Ministry of Education has been promoting Campus Youth E-service Volunteers for ten years. Though many successful cases have been known to the public, there are still many challenges faced by schools in running their volunteer programs. For example, with the diminishing motivation to participate in extracurricular activities, students tend not to attend the programs that demand unselfish devotion and no reward. This is an important issue remained to address.
Based upon several key motivation theories, the research has developed a questionnaire and conducted a survey to all E-service Volunteers nationwide. The questionnaire consists of motivation, job involvement, performance and personal information. Data analysis methods such as distinction and correlation analysis were employed to validate the developed hypothesizes.
The result shows that job involvement and performance of volunteers are respectively correlated with motivations positively. Among all kinds of motivation, job characteristics are ranked the highest, followed by personal need for achievement. Significant motivations differences are also observed among different groups of students. This result can offer a guidance for running E-service Volunteer programs.

並列關鍵字

Campus Youth E-service Volunteers ； Motivation Theory

參考文獻

15.許寶月(2009)，「偏遠地區數位機會中心入口網站之使用行為研究」，長榮大學資訊管理學系碩士班。

24.蔡敦浩(2010)，「管理學」，CS。

9.林以鏇(2010)，「台中縣市國民小學學校志工擔任志工的動機與工作滿意之研究」，中臺科技大學文教事業經營研究所碩士論文。

13.陳韻婷(2010)，「青年國際志工基本需求滿足與動機自我調節之研究」，國立台灣師範大學公民教育與活動領導學系碩士論文。

21.黃琦茹(2010)，「紅十字會水上安全工作大隊志工參與動機、工作滿意度對持續服務意願之研究-以台北縣分會為例」，台北市立教育大學體育碩士學位在職進修專班碩士論文。