- 學位論文
智慧機械產品服務藍圖發展與驗證-以工具機產業為例
Intelligent Machinery Product Service Blueprint Development and Verification - Machine Tool Industry as an Example
摘要
近年來製造業與服務提供者愈來愈重視產品與服務的整合，整合產品與服務被視為是滿足顧客快速變遷的需求及為顧客創造更多價值的有效策略，學術界也愈來愈重視產品與服務整合的研究。為瞭解產品服務藍圖發展是否適合工具機產業運用，本研究將針對工具機產業智慧機械的服務藍圖發展進行探討，並運用服務科學的邏輯思維，針對工具機產業進行智慧製造與新服務模式的發展與驗證。重要的研究發現為: 一.模式探索與建構階段: 運用內容分析法分析製造業九家標竿企業，透過焦點群體的方式，發展出智慧機械與新服務發展之服務藍圖。 二.驗證階段：運用多變量分析透過問卷發放的方式，來了解出智慧機械與新服務發展之服務藍圖運用在工具機產業的實用性。
並列摘要
In recent years, manufacturing industry and service providers laid more emphases on product-service integration, which is proven a valid strategy for satisfying the rapid-transit customer demand and may create more values. Hence, the academic field is also getting devoted to product-service integration research. To realize whether product service blueprint development is effective in machine tool industry, this research focuses on the service blueprint development of intelligent machine tool, and to verify the new service model and intelligent manufacturing through logical thoughts of service science. The important findings of this research are: (1) Model exploration and building: this research apply AHP on nine benchmark enterprises in manufacturing industry, to develop service blueprint of intelligent machine tools and new service development through focus group. (2) Stage of verification: the practical usage of service blueprint of intelligent machine tools and new service development is concluded by MANOVA (Multivariate ANOVA) from results done from questionnaire survey.