強迫淘汰，是好還是壞？以大型研發中心為例

Is the elimination under performance appraisal suitable for research institutes?

賴岳益(Yueh-Yi Lai)

指導教授 ： 謝英哲

國立清華大學/科技管理學院/經營管理碩士在職專班/碩士(2019年)

摘要

本教學個案探討績效考核制度中，最多企業使用，但也最被人詬病的績效考核制度「強配排名」進行深入討論。個案以國內一所中大型研發中心為例，針對「強迫排名」此績效制度所衍生的問題。本個案認為，「強迫排名」制度有其優點，但「強迫分配」制度則容易產生問題。本教學個案從強迫排名制度的演進開始論述，探討績效考核的優缺點之外，也特別針對「強迫排名」與「強迫分配」進行深入淺出的討論。此外，本個案更針對績效考核制度中許多具爭議性的過程進行教學討論與演練，例如如何減少主觀偏誤的問題，以及不同功能的同仁如何進行評比等內涵。

關鍵字

績效考核 ； 強迫排名 ； 強迫分配

並列摘要

This case study explores the most popular approach of performance appraisal system, which is force distribution rating system. The case is based on a large-scale R&D center, which is using the “force distribution rating system” to be the performance appraisal approach. In this case, the "forced ranking" system has its advantage, but also has some problems. This case study begins with the evolution of the forced ranking system, and discusses the advantages and disadvantages of performance appraisal. It also specifically discusses the difference between "forced ranking" and "forced distribution". In addition, this case study also provide some of teaching discussions and exercises in many controversial parts of the performance appraisal system, such as how to reduce the problem of subjective bias, and how to evaluate the performance of the different functional colleagues.

並列關鍵字

Performance appraisal ； forced rating ； forced distribution

參考文獻

[1]. Johannes Berger, Christine Harbring, Dirk Sliwka, “Performance Appraisals and the Impact of Forced Distribution - An Experimental Investigation,” Management Science, 2013, vol. 59, issue 1, 54-68.

[2]. Brian D. Blume, Timothy T. Baldwin, Robert S. Rubin, “Reactions to Different Types of Forced Distribution Performance Evaluation Systems”, Journal of Business and Psychology, vol.22-1, pp. 77-91, March, 2009

[3]. Larry Bossidy and Ram Charan, Execution (New York: Crown Business, 2002)

[4]. Stolorow, Brandchaft & Atwood (1987). Psychoanalytic Treatment: An Intersubjective Approach. The Analytic Press:Hillsdale, NJ.

[5]. Rachana Chattopadhayay and Anil Kumar Ghosh, “Performance appraisal based on a forced distribution system: its drawbacks and remedies”, International Journal of Productivity and Performance Management, Vol.61-8, pp.881-896, 2012