摘要 本研究試圖建立一個整合性的關係模式,主要目的是探討人格特質、工作特性、情緒勞動與工作滿意度的影響。本研究採用立意抽樣法進行研究樣本的抽樣,總共回收350份研究問卷,剔除4份無效問卷,總計346份有效研究問卷346份有效問卷。此外,本研究透過SPSS 17.0統計分析軟體進行敘述性統計、因素分析、信度分析、效度分析以及迴歸分析。根據實證結果,本研究得到數點研究發現:人格特質對情緒勞動有顯著正向影響。工作特性對情緒勞動有顯著正向影響。情緒勞動對工作滿意度有顯著正向影響。人格特質會透過情緒勞動的中介效果,對工作滿意度有顯著正向影響。工作特性會透過情緒勞動的中介效果,對工作滿意度有顯著正向影響。最後,依據研究結果提出管理意涵與未來研究方向。
Abstract The purpose of this study is to examine the relationships among personality traits, job characteristics, emotional labor and job satisfaction. The purposive sampling was applied in this study. Five hundred questionnaires were distributed, three hundred and fifty questionnaires were returned and four questionnaires were incomplete. Research using SPSS 17.0 statistical analysis software, using analytical methods included descriptive statistical analysis, factor analysis, reliability analysis, validity analysis and regression analysis. The results of this study were following: personality traits has a positive influence on emotional labor; job characteristics has a positive influence on emotional labor; emotional labor has a positive influence on job satisfaction.; emotional labor has a mediating effect between personality traits and job satisfaction; and emotional labor has a mediating effect between job characteristics and job satisfaction. Finally, based on the results, the present study proposes several strategic implications for further research directions.