零缺陷活動於製藥產業之效益分析個案研究

BENEFIT ANALYSIS OF IMPLEMENTATION OF ZERO DEFECTS ACTIVITIES IN PHARMACEUTICAL INDUSTRY: A CASE STUDY

顏志泰(Yen, Chih Tai)

指導教授 ： 林哲群 ； 黃裕烈

國立清華大學/科技管理學院/經營管理碩士在職專班/碩士(2016年)

摘要

本研究的目的在探討企業施行零缺陷活動之效益評估，並透過文獻收集、零缺陷問卷調查、零缺陷文化推廣等活動加以研究分析，並比較不同國家之零缺陷問卷結果，依據本研究結果顯示，歸納以下三點之結論：
1. 跨國企業推行零缺陷活動之結果呈現了與當地文化特色相關聯性，不同國家及組織氣候造成了結果多元差異化，也符合跨國企業強調的多元包容。
2. 組織內不同層級考量造成部分結果呈現不一致，與組織成熟度及組織氣候有關聯，領導團隊在推行企業文化時應考慮當時的氛圍採取不一樣的策略，並且將跨國文化交融部分納入考量。
3. 透過多元包容性，組織多樣化有助於企業發展及因應快速變化的市場需求，透過零缺陷文化推廣，企業的社會責任更加明確。

關鍵字

零缺陷 ； 組織氣候 ； 企業文化 ； 企業社會責任

並列摘要

The purpose of this study is to explore business purposes defect benefit assessment activities, and through the literature collection, defect survey, zero defect culture promotion activities to be analyzed, and the results of the questionnaire defect comparing different countries, according to the results of this study show summarized the following three conclusions:
1. The multinational implementation of zero defects activities is associated with local cultural characteristics, nationality and organizational climate causes pluralistic differentiation in line with diversity and inclusiveness multinational emphasized.
2. Different levels caused some considerations presented inconsistent results, and organizational maturity and organizational climate related, consideration of prevailing climate leadership team to implement the corporate culture should be taken different policies within the organization, and the cross-cultural blend components into consideration.
3. Through multivariate inclusive, diverse organizations contribute to the development of enterprises and in response to rapidly changing market demand, zero defect culture through the promotion of corporate social responsibility more clearly.

並列關鍵字

Zero defects ； Organizational climate ； Corporate culture ； Corporate social responsibility

參考文獻

邱智勳，2014。企業併購中員工投入度之研究-以輝瑞藥廠併購案為例，國立清華大學高階經營管理研究所碩士論文。

Deming, W. Edwards. "The Fourteen Points For The Transformation Of Management". http://www.deming.org. Palos Verdes Estates, California: The W. Edwards Deming Institute. Retrieved 2013-11-24.

Salsburg, David, 2001, The Lady Tasting Tea: How Statistics Revolutionized Science in the Twentieth Century, New York: W. H. Freeman and Company, pp. 250–251, ISBN 0805071342, OCLC 45129162, retrieved 2013-02-23

中文部分

戴明博士文選：統計品質到淵博知識。鐘漢清、劉振 譯。2009。華人戴明學院。