改善供應商關係管理系統與流程之研究：以導航產品個案公司為例

A Study of Improving Supplier Relationship Management System and Process : A Case Study of a GPS Firm

徐荷雅(Ho-Ya Hsu)

指導教授 ： 朱詣尹

國立清華大學/工學院/工業工程與工程管理學系碩士在職專班/碩士(2013年)

摘要

供應商關係管理直接影響企業的採購績效和供應風險的控管，隨著商業環境日新月異和全球化競爭，企業如何運用垂直整合的優勢建構資訊系統和流程來改善供應商關係管理問題應該成為被重視的課題。
本研究藉由文獻和系統流程研究發展出改善供應商關係流程實務模型，探討企業進行供應商關係改善時，如何規劃系統內容並將其資訊應用於採購決策的流程與方法，進而達到改善供應商關係管理的成效。經研究獲得結論，改善供應商關係需由改變流程、建構產品及供應商分類管理與溝通的資訊平台和專注於採購活動三方面同時進行，才能達到顯著的成效。

關鍵字

供應商關係管理 ； 系統規劃 ； 流程改善 ； 採購績效

並列摘要

Supplier Relationship Management (SRM) directly affects purchasing performance and supply risk of enterprises. In today’s changing, globalized and competitive business environments, a company’s ability to structure IT systems and processes leveraging its vertical integration strength to improve supplier management related practices has become an important topic.
In this exploratory study based on literature review and case study of a GPS firm, the author develops a process model for improving supplier relationships by mapping out a management system and process. Based on the supplier relational view of the case firm, the author found that several essentials need to be addressed for more notable improvement practice: (1) Suppliers related information feedback process need to be observed and changed, (2) IT system is built to communicate with suppliers on-line and monitor purchasing performance by searching categories of products and suppliers, and (3) Improve purchasing activities with SRM strategic orientation.

並列關鍵字

Supplier relationship management ； Supply management practices ； Process improvement ； Performance

參考文獻

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