- 學位論文
鋁輪圈業協同合作知識管理之研究： 以Web服務為技術
The Study on Collaborative Knowledge Management in Aluminum alloy wheels Industry ：Adopting Web Service technology
摘要
企業要永續經營，就必須要有核心的知識，所謂核心的知識，就是企業經營時所需要的基礎知識，當有競爭壓力時，就須有創新的知識來保持競爭優勢，當有市場壓力時，就須有基礎知識，作為企業向前的動力，唯有如此才不會遭受淘汰。知識管理並不單單是技術問題，並且還牽涉到管理的層面，因此要整合兩者才能建立有效的知識管理。 本專案計畫擬以組織知識的發展、累積與分享為主要目標，並透過高效率的「協同式知識管理系統」之導入，與配合使用對象的實際運作需要，進行系統調整修改與上線輔導，引導相關人員運用資訊科技與既有的內部網路，進行知識經驗之匯集、交流、並有效萃取知識經驗之累積成果，轉化為後續提升產品研發、製程技術、或業務服務之相關知識。 運用「協同式知識管理系統」累積與交流知識，並提升組織整體運作的彈性，且充分將個人知識轉化為組織知識的基礎所在。另外，合作型的組織可以在經由個人的參與下，將個人知識外顯化、並使個人知識得以擴展。因此，外顯化組織知識，也可以因累積這些外顯化知識，再度形成組織的內隠化知識，作為協助個人決策的基礎。 Web Services 是一種平台中立的網路服務，應用程式可以透過 URL 指定存取 internet 上任何一台電腦提供的服務，不管對方的電腦是什麼作業平台或應用程式的類型，雙方只要遵循標準的協定就可以溝通。基於其平台中立的特性，軟體開發人員可以將設計好的 Web Services 公佈在 internet 上供其他應用程式使用，其他的開發人員則可以重複使用這些現有的服務來建構分散式應用程式，而無須花時間重新設計相同功能的軟體元件。 透過Web Services的解決方案可以是一個企業的部門內部的各個資訊系統的整合，也可以是開發來解決跨越不同部門或者是分公司的系統整合方案，更可以連接到其它企業的資訊系統所提供的服務，讓使用者跨越時間、空間的障礙，隨時隨地取得公司內外之資訊與產品之解決方案，提高服務品質，提高客戶滿意度與員工之向心力，提供知識分享與創造之企業文化和環境。
並列摘要
A corporate must have core knowledge to sustain its business. The core knowledge is the basic knowledge for companies to manage their business. When facing competition pressure, basic knowledge will become power to drive a company and keep the company from being weeded out. Knowledge management involves more than technology alone, it involves scope of management. Therefore, both of technology and management must be integrated together for an efficient knowledge management. This study discusses development, accumulation, and sharing of organization knowledge. To meet users practical requirements, and through high efficient introduction of collaborative knowledge management system processes system adjustment, amendment and on-line assistance to help relative persons use information technology and existing internal web. By doing so, the knowledge can be gathered, exchanged. Meanwhile product of accumulated knowledge and experience can be converted to the relative knowledge, which help the company to improve R&D, manufacturing technology or service. To use collaborative knowledge management system accumulates, exchanges knowledge, and increase operation flexibility in organization. At the same time, it will enable individual knowledge to convert into the foundation of organization knowledge. In addition, with individual participation, collaborated organizations can make individual knowledge become explicit and expanded. Thus, explicit organization knowledge can build up tacit knowledge in the organization and turn to a decision-making basis for individual. Web Services is an independent platform service. Through the help of URL, application programs can access service provided by any computer systems in Internet. No matter what kind of platform or application program the other party is used, following standard protocols, both parties can be communicated. In view of the feature of platform independence, software programmer can post the designed web services in the Internet, which is accessible by other application program. Besides, other developer can re-use those existing service to establish distribution application program without wasting much time in re-designing software components with similar function. A solution through Web Services can be made by means of integrating internal information system in an organization, or developing a system integration project to be implemented in different sections or subsidiaries. Furthermore, it can be linked up to the service provided by other companies. Users can access to internal and external information and project of product solution free of time and place limitation. It helps enhance service quality, customer satisfaction and employment identification. In addition, it provides corporate culture and environment of knowledge sharing and creation.