- 學位論文
眷村改建服務與居住滿意度之探討—以桃園地區自立新村等五處基地為例
The study of military dependents’ village refurbishing service & residents’ satisfaction -Empirical Study in Tao-Yuan County
摘要
國軍自民國六十六年推動老舊眷村改建迄今，已近三十年，改建政策亦隨社會環境的改變而多次調整，原本規劃九十四年完成，但因相關改建的政策、工程興建及土地處分實況等因素無法達成，而將興建期程延至九十八年，土地處分展延至一○二年，以維護原眷戶的權益。 本研究藉由過去國內、外相關文獻作為理論依據，界定已改建完工、眷戶進住後的社區為範圍，並選擇以桃園地區自立新村等五處基地年滿二十歲以上的成年居民為研究對象，採立意抽樣問卷調查方式進行實證研究，探討不同背景的眷村居民對改建過程中眷改服務人員及完工進住後居住品質的知覺滿意度之差異，並分析改建服務與居住生活品質兩者間的關係。 針對改建已完工進住的基地，發出250 份問卷，回收率為74%，並就184份的有效回收問卷，以描述性統計分析、信度分析、獨立樣本t 檢定、單因子變異分析及皮爾森積差相關分析等方法進行分析。研究結果獲致假設結論： 一、不同基本背景屬性眷村居民對改建過程中的服務滿 意度部份類群與構面有差異。 二、不同基本背景屬性眷村居民對居住生活品質滿意度 部份類群與構面有差異。 三、居民不同的服務滿意度認知與居住生活品質滿意度 高低兩構面有顯著相關。 從研究結果中另可得知教育程度較低者對服務滿意度的評價較低，且改建服務過程中的知覺滿意度與居住品質滿意度具有顯著的正相關，建議眷改相關單位視現有人力，以熱忱的服務態度，加強口頭說明的方式予以協助，使其瞭解整體眷改政策與執行概況，應可獲得較佳的認同。
並列摘要
From 1977 up to now, it has been 30 years since the military first began to push for the rebuilding of old Quarters for military dependents. The rebuilding policies have gone through many revisions according to the changing society; construction projects that were originally planned for completion in 2005 have now been delayed until 2009, due to inabilities to resolve rebuilding policies, construction and land transactions. Hence the land transaction has been extended to 2013, in order to preserve the rights of the original inhabitants. The data and theory of this research are based on relevant past domestic and foreign documents, to define the communities of completed rebuilding projects already inhabited. This research also chose adult inhabitants over 20 years of age as research subjects, who live in five communities in the Taoyuan area including the Tzuli New Village, employing a purposive sampling survey to carry out qualitative research, investigating the satisfaction levels of inhabitants with different basic background attributes with personnel involved in the rebuilding process and living quality after occupation, as well as analyze the relationship between rebuilding services and the inhabitants’ quality of life. With regards to sites with completed construction projects, out of a total of 250 dispensed surveys, 74% returned with a total of 184 effective surveys which depict statistics and analysis, reliability analysis, independent t-test, one way ANOVA (analysis of variance) as well as Pearson’s Product-Moment Correlation Analysis etc. Results of the research have yielded the following hypothetical conclusions: I.There are differences in the satisfaction levels with the service during the rebuilding process among some groups and structure of village inhabitants with basic different background attributes. II.There are differences in the satisfaction levels with quality of life amongst some group and composition of village inhabitants of basic different background attributes. III.High and low degrees of the inhabitant's perceived satisfaction with service and living quality have revealed a correlation between the two. One result of the research also shows that inhabitants with lower levels of education gave poorer reviews on the service satisfaction, and the perceived satisfaction with service during the rebuilding process is shown to be directly relevant with satisfaction with living quality. It is recommended that given the present personnel, relevant authorities involved in the rebuilding of old military quarters should be able to earn greater acceptance to an understanding of the overall rebuilding policy and execution stages, with sincere service attitude, assisted with strengthened verbal introductions.