- 學位論文
最有利標資訊委外服務選評-層級分析法
Most Advantageous Tender Information Service Outsourcing Process using AHP
摘要
資訊委外服務是政府部部門在面對科技快速變遷下，取得資訊支援的重要管道之一，透過委外服務，除不僅能效提升政府政績外，專業、高品質、高效率的專業資訊，更能滿足民眾需求。 為取得符合所需之委外服務，政府在最有利標決標方式上防止廠商低價搶工作已有顯著成成效，惟因參與評選人員認知有別，仍就容易產生爭議；或評選出優勝廠商，其品質、價格對機關未必屬最有利者。 為取得最佳解，因此本研究將藉由層級分析法探討最有利標資訊委外服務，透過專家訪談方式建立評選指標要項，同時藉由層級分析以程式運算及分析，以建立資訊委外服務最有利決標所需指標排序及權重關係。 研究發現，在最有利標資訊委外採購作業中，最低僄並非一體適用於全數採購作業，透過最有利標評選作業，除可篩選各廠商在各項能力表現並獲取最佳採購品質外，並可藉由團體評選委員選評程序以避免低價搶標、層層轉包，造成品質低落情況發生。
並列摘要
Information out sourcing service is one of the most important ways to get the information support under this fast changing. By using information service out sourcing; the government of Taiwan can now not only can offer professional and high quality information service to users, but also can provide it in the lowest cost. In order to promote the quality the out sourcing service, government needs to prevent unqualified bitters from getting the project by unreasonable low price in the process of biting. Even though, until now, government has got some quite good results. However, the judgments have different standard, so it is hard to evaluate the best supplier for government. In an attempt to get the best answer, the research use Analytic Hierarchy Process (AHP) to analyze the best out sourcing service provider from the biting process. In the process, we proposed that exchange information with expert and establish the evaluation index by program will be the best way.