RFID導入保修零附件管理關鍵成功因素之研究

A Study of Key Success Factors for the Application of RFID to Spare Part Management

黃昭萍(Chao-Ping Huang)

指導教授 ： 陳建良

中原大學/工學院/工業工程研究所/碩士(2008年)

https://doi.org/10.6840/cycu200800188

摘要

現代戰爭的後勤補給作為，已跳脫傳統的作業型態，朝向自動化、快速回應且精準的運補模式。然而，最近在國防預算有限及精實人員組織的情況下，對於國軍後勤補給作業產生相當大地影響。
在美伊戰爭期間，無線射頻辨識系統（RFID）使得美軍的後勤支援系統更有效率，亦是美軍致勝的關鍵因素之ㄧ。RFID應用在軍事物流管理所帶來的利益，包括節省人工成本、提高精確性及加快處理速度等。此外，RFID幫助改善現行零附件補給管理常見之缺失問題。
本研究透過文獻探討建立觀念性架構，並經由專家訪談，彙總歸納出建構RFID管理系統的重要變數（問項）計35項。以此35項變數作為問卷設計的依據，並將問調查蒐集的數據，以SPSS統計軟體進行分析。經由萃取RFID管理系統導入保修零附件管理之關鍵成功因素計有：1）明確的目標導向與領導者的決心；2）全員的參與及獎賞激勵誘因；3）建立專案管理與標準化作業程序；4）充分預算支援與整合資訊科技；5）落實教育訓練與慎選專業顧問機構。

關鍵字

關鍵成功因素 ； 無線射頻辨識系統

並列摘要

The focus of logistics management for modern war has shifted from conventional operations to automatic, quick response, and precise operations. However, recent development of decreasing military budget and lean personnel organization significantly affect the logistics operations in our army.
RFID (Radio Frequency Identification) enabled the logistics system of US Army to perform efficiently during Iraq Wars and was one of the key factors for the victory. Benefits of the application of RFID to logistics management include less personnel cost, higher precision, and shorter operation time. Furthermore, RFID helps to improve current deficiencies in managing supply of spare parts.
In this study, we first built conceptual framework through literature review and identified 35 major variables in the application of RFID system from interviews with several experts. Sampling survey was carried out by questionnaires based on these 35 variables and data were analyzed through the SPSS software. Key success factors for application RFID technology on spare part management system are 1) clear objectives and leaders’ commitment, 2) members’ participation and effective incentive system, 3) project management and standard operation procedure, 4) sufficient budget allocation and integration with information technology, and 5) effective training and interacting with professional consultants.

並列關鍵字

Key success factors ； Radio Frequency Identification

參考文獻

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