導入VDA 6.3過程稽核之品質績效研究 －以抬頭顯示器生產廠為例－

VDA 6.3 Process Audit To Quality Performance: A Case Study Of HUD (Head Up Display) Manufacturer

郭恩伶(En-Lin Kuo)

指導教授 ： 江瑞清

中原大學/電機資訊學院/工業與系統工程研究所/碩士(2019年)

https://doi.org/10.6840/cycu201900438

摘要

隨著市場競爭越來越激烈，以及產業的變化，目前全球車廠正面臨到許多衝擊。在汽車業供應商管理，除了以1999年問世的IATF 16949汽車業品質管理系統作為基本要求，目前德系車廠及其一階供應商，使用VDA 6.3過程稽核方法至供應商廠內評估，並以此作為核准供應商、決定可否授予合約的標準。
　　本研究以某抬頭顯示器生產廠 (下稱A公司)做個案研究對象，以個案分析方法，探討A公司執行VDA 6.3 要求，並開展至品質管理系統中，對品質績效的改善效益。
　　自分析結果可以發現品質績效有長足改善，呈現缺陷率下降、良率上升的趨勢。以此結果，可以判定，A公司自2017年導入VDA 6.3標準，作為管理系統具體執行的依據，讓產品生產個階段的管制各加落實，使得各品質績效能正面成長，並且持續改善。
　　導入VDA 6.3標準制管理系統，是於IATF 16949汽車品質管理系統與VDA 6.3標準的列出的最低要求作為基礎，加上汽車業顧客要求，一同開展至系統中。VDA 6.3標準中提供許多實踐範例，是汽車業統整過往經驗教訓總結以及最佳實踐之知識而定。並以分數方式呈現各過元素的實踐等級，作為過程能力的量化指標之一，便於組織內部務實地溝通，爭取管理階層對改善的支持。

關鍵字

過程稽核 ； 品質績效 ； 顧客要求 ； 供應鏈管理 ； VDA QMC ； VDA 6.3

並列摘要

As competition increase in market and changes over the years in production chain, car manufacturer (OEM) is facing many impacts and challenges. In supply chain management in automotive industry, IATF 16949 Automotive Quality Management System has been the basic requirement. In addition to IATF 16949, VDA 6.3 Process Audit is often used to conduct onsite at suppliers’ premise to evaluate whether supplier is quality capable to be rewarded of contract.
In this study, a HUD (head-up display) production manufacturer (hereinafter referred to Company A) was used as a case study object. Using case analysis method to explore effects to of quality performance improvement by implementation and deployment of VDA 6.3 requirements into Company A’s quality management system.
　　From the analysis results, we can find that quality performance is greatly improved. Treads shown that defect rate has been decreased and yield rate is increased. Base on this result, we can assume since implementation of VDA 6.3 in 2017, requirements from VDA 6.3 work as operational specifications to management system, increase control in each production phase, so that quality performance can grow positively and continue to improve.
　　Implementation of VDA 6.3 is based on base of IATF 16949 Automotive Quality Management System and minimum requirements of VDA 6.3, and integrate together with Automotive Customer Requirement into system. In VDA 6.3, it collects many best practice, knowledge and lessons learned from automotive industry. Accomplish level could be presented as measurable result, serve as one of the quantitative indicators of process capability, and help facilitating internal communication within organization and strive support for improvement from top management.

並列關鍵字

VDA QMC ； VDA 6.3 ； process audit ； quality performance ； customer requirement ； supply chain management

參考文獻

【英文文獻】

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Anonymous, (2019). Continental Head-up Display Augmented Reality HUD. (n. d.). Retrieved June 7, 2019, from http://continental-head-up-display.com/

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