運用任務-科技適配模式建構醫療人員排班系統雛型

Applying task-technology fit model to construct a medical staff scheduling system prototype

蔡子滔(Tzu-Tao Tsai)

指導教授 ： 陳平舜

中原大學/電機資訊學院/工業與系統工程研究所/碩士(2019年)

https://doi.org/10.6840/cycu201900629

摘要

本研究藉由任務-科技適配模式(Task-Technology Fit Model, TTF)提供之科技特性衡量資訊科技系統，作為建構一個醫療人員排班系統雛型之參考，用於確認功能需求及人機介面設計。經由評估所提出之醫療人員排班系統後，本研究排除任務-科技適配模式所提供之13點科技特性中的兼容性，並新增2點科技特性作為考量，即客製化及擴充性。
根據修訂任務-科技適配模式之科技特性，本研究為個案醫院的醫事放射師，開發出彈性設置每日各勤務之人力需求、約班及約假的功能。基於彈性、客製化及擴充性，本研究開發的系統能容納多種演算法，以產生更好的滿足軟和硬限制之醫療人員班表。此外，排班人員能自所建構的限制中，選擇所需的軟和硬限制。在需求或法規變更的情況下，本醫療人員排班系統雛型能輕易擴充或修改限制。因此，本研究結果提供一個雛型，讓系統開發人員能為每個醫療人員的單位開發醫療人員排班系統。

關鍵字

醫療人員排班系統 ； 任務-科技適配模式 ； 約班及約假 ； 人員排班

並列摘要

This research uses the task-technology fit model (TTF) to measure the technological characteristics of information technology systems as a reference for constructing a medical staff scheduling system prototype for identifying function requirements and designing human interfaces. After the evaluation of the proposed medical staff scheduling system has been executed, this research excludes compatibility from the 13 technological characteristics of the TTF, and adds two technological characteristics into consideration, customization and scalability.
Based on the revised technological characteristics of the TTF, this research develops the flexible scheduling functions to satisfy daily manpower requirements and allow predetermined schedules and day-off reservations for hospital's radiologists. Based on flexibility, customization, and scalability, the developed system is able to accommodate multiple algorithms to generate a better medical staff schedule, which satisfies soft and hard constraints. Furthermore, the scheduler can choose the required soft and hard constraints from all constructed constraints. The developed medical staff scheduling system prototype will be easily extended to add or modify constraints in case of requirement or regulation changes. Therefore, the results of this study provide a fundamental prototype for system developers to develop a customized medical staff scheduling system for each medical staff unit.

並列關鍵字

Medical staff scheduling system ； Task-technology fit model ； Predetermined schedule ； Day-off reservation ； Staff scheduling

參考文獻

蔡嘉哲，運用萬用啟發式演算法解醫護人員排班問題，中原大學工業與系統工程學系碩士論文，2015。

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