企業資訊系統評選模式之建構 -應用分析網路程序法

Construction of the Information System Evaluation Pattern - Using Analytic Network Process

李蕙敏(Hui-Min Lee)

指導教授 ： 許通安

中原大學/商學院/資訊管理研究所/碩士(2009年)

https://doi.org/10.6840/cycu200901137

摘要

本研究目的主要利用分析網路程序法進行企業資訊系統評選模式之建構。許多研究顯示越來越多的企業捨棄自行開發資訊系統的方式，而對外採購具整合力的企業資訊系統，作為公司流程再造因應快速變化的市場與提昇企業競爭力的方法。企業花費數千萬甚至上億建置企業資訊系統，預算與時程往往超過預期。成功導入企業資訊系統其實不易，主因在於企業資訊系統需跨越不同的資訊系統而顯得複雜，資料需完全的標準化且符合公司需求。若導入企業資訊系統失敗，回復成原狀更是困難且代價高昂，往往影響企業的正常營運。因此成功導入企業資訊系統對企業來說相當重要，同時也是一大風險與挑戰，要避免失敗的第一步就是選對企業資訊系統及提供的廠商。當企業在進行資訊系統評選作業時，最常問的問題多為：如何選擇承包廠商及其評選準則與權重為何，針對上述問題，經由詢問專家學者的看法以及參閱相關之文獻得知，評選準則及權重必須依據不同的個案特性再予以決定。企業資訊系統的選擇，存有大量的替代方案、多條件決策制定且相依的問題，本研究根據文獻探討找出選擇企業資訊系統的考量因素，提出一個系統化、多層面的可行性評估模式與評選方法，應用分析網路程序法(ANP)解決系統多目標與相互依賴的問題，建構評選模式，以協助企業進行企業資訊系統的選擇。本研究的貢獻在於建立具客觀性的評估準則及權重量表。期望本研究的成果可提供業界在進行評選企業資訊系統時的參考。

關鍵字

多條件決策制定 ； 系統多目標 ； 企業資訊系統 ； 分析網路程序法

並列摘要

This research item mainly carries on the construction of the information system evaluation pattern using the analytic network process. Many research demonstrates more and more enterprises discarding the develop of the information system voluntarily, but the foreign purchase of the enterprise information system has the conformity strength, taking the company flow restoration in accordance to the fast change market and the promotion enterprise competitive power method. The enterprise spends many on even hundred million establishing the enterprise information system, the budget and the time interval often surpass anticipation. The success inducts the enterprise information system actually is not easy; the principal factor lies in the enterprise information system to surmount the different information system and it appears complex; the material needs the complete standardization, and meets the company demand. If the induct of the enterprise information system fails, replies the original condition is difficult, and the price is high, often affecting enterprise's normal operation. Therefore the success inducting the enterprise information system is quite important to the enterprise, simultaneously it is also a big risk and challenge; the first step to avoid failing is to choose the right enterprise information system which the manufacture provided. When the enterprises carry on the information system evaluation work, they often ask : How to choose the contractor and the evaluation criterion; about this question, by inquiring the experts and the reference, the evaluation criterion must rely on the individual case. The enterprise information system's choice, having massive alternative scheme, multi-condition decision-making formulation, and it relies on one another. This research according to the literature discussion discovers the choice of the enterprise information system's consideration factor, proposing that a systematized, the multi-stratification plane's feasible appraisal pattern and the evaluation method, the applied analytic network process (ANP) solution system multi-objectives and interdependence's question, the construction evaluation pattern, assisting the enterprises to carry on the enterprise information system's choice. This research's contribution lies in the establishment to have the objectivity appraisal criterion. Expecting that the achievement of the research may provide the enterprise to carry on the evaluation enterprise information system's reference.

並列關鍵字

analytic network process ； system multi-objectives ； multi-condition decision-making formulation ； Enterprise information system

參考文獻

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