網路銀行由於科技發展的關係逐漸普遍,不過對於日常金融交易而言,使用者還是習慣於實體自動櫃員機(ATM)操作提款與轉帳等交易,而如此平凡的金融操作行為,經華銀行作業管理部調查,還是存在一定的錯誤率。 本研究探討兩家中原大學常見自動櫃員機介面比較,找出兩家銀行介面的差異性,以降低錯誤率,改善現有自動櫃員機(ATM)介面。 本研究針對中原大學周邊,學生們較常使用之銀行,使用眼球追蹤儀調查自動櫃員機(ATM)提款與轉帳操作行為,並配合使用性評估問卷,作介面的進一步評估與分析。 研究結果發現,銀行B之介面設計,對於操作者在轉帳功能上,能使受測者在操作功能時,能降低轉帳發生之錯誤率。對於未曾操作過轉帳功能之受測者,銀行A之介面容易於轉帳類型中產生操作上的疑惑和視覺上的模糊,然而在沒有警示字眼提示的狀況下,受測者操作銀行B時卻沒有發生此種情況,且能順利的操作轉帳任務。
Due to technological development, the Cyberbank is popularity. But users are accustomed to operating ATM such as withdrawals and transfer for everyday financial transactions. To the financial operations behavior, there is some error rate by the HNCB management department investigation. The purpose of reducing the error rate and improving the interface, we evaluate the interface usability of two ATM which are different from the interface in this study at Chung Yuan Christian University. In this study, we use the eye-tracker to investigate the operation of withdrawals and transfer, evaluating the usability. It is found from the study that the interface of bank B can reduce the error rate of transfer. For the people who had not been operated, bank A interface is easy to feel confused. However, operator don’t have this condition which doesn’t have warning prompt on bank B.