訓練成效移轉之研究-組織跨層次理論的探索

A Study of Efforts for Training Transferred -An Exploring on Organization Hierarchical Theory

郭維中(Wei-Jhong Guo)

指導教授 ： 張書憲

國立高雄餐旅大學/餐旅學院/餐旅管理研究所/碩士(2011年)

摘要

在競爭激烈的產業環境中要取得優勢，人力資源是主要關鍵。透過訓練不僅能培養員工專業的知識、技能，及應具備的工作態度，但企業往往會忽視員工後續訓練移轉行為的維持，因此若能找出讓員工維持訓練移轉的關鍵因素，必能讓訓練成效發揮到極致。由於不同公司擁有迥異的訓練移轉氣候，屬於組織層次變數，員工也擁有不同的自我效能，屬於個體層次變數，亦會影響員工訓練移轉行為的維持。因此本研究以30家國際觀光旅館的30位高層主管問卷與900位員工問卷為有效樣本，運用階層線性模式(hierarchical linear models, HLM)進行分析，探討受訓者之自我效能 (個體層次變數)對訓練移轉行為之影響，與訓練移轉氣候（組織層次變數）所產生的跨層次直接與干擾效果。研究結果顯示，本研究發現個體層次的員工自我效能對訓練移轉行為有顯著正向影響。跨層次分析部分，在控制員工自我效能下，組織層次的訓練移轉氣候對訓練移轉行為有跨層次直接效果。訓練移轉氣候對員工自我效能與訓練移轉行為間有跨層次干擾效果。

關鍵字

訓練移轉 ； 訓練移轉氣候 ； 自我效能 ； 階層線性模式

並列摘要

Human resource management is becoming one of key factors for seeking successes in industry today. Training not only can cultivate employees' professional knowledge, skills and attitude, but also can enhance employees' commitment to the organization, but the enterprise always neglect the maintenance of staff training transfer behavior, if can find the key factors of the maintenance of staff training transfer behavior that it will be good in training transfer effectiveness. Besides, organizations have different training transfer climate, which will influence employees’ behavior. This thesis used 30 executive samples, and 900 employee samples from the international tourist hotels. Using hierarchical linear modeling, the impact of staffs' self-efficacy on the training transfer behavior, the direct effect of training transfer climate on training transfer behavior, and the moderating effect of training transfer climate on the relationship between self-efficacy and training transfer behavior have been tested.
The results are summarized as following. In the individual-level analysis, self-efficacy have influence on the training transfer behavior. In the group-level analysis, training transfer climate have cross level direct effects on training transfer behavior. Training transfer climate have cross level moderating effects on the relationship between self-efficacy and training transfer behavior.

並列關鍵字

training transfer ； training transfer climate ； self-efficacy ； hierarchical linear modeling

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