高科技產業工程研發部門資深人員內隱知識移轉之研究

內隱知識在企業永續發展中佔有重要的地位，而這些內隱知識多數存在於資深員工的身上，因此必須要將這些內隱知識進行有效的移轉與應用對企業永續經營才是有幫助的，也是本研究關注的焦點。本研究之主要目的在於探討，高科技產業工程研發部門資深人員內隱知識之移轉，希望透過研究，達到以下目的：一、探究高科技產業工程研發部門資深人員應具備的內隱知識。二、探究高科技產業工程研發部門資深人員獲取內隱知識的方式與管道。三、探究高科技產業工程研發部門資深人員知識的吸收與內化。四、探究高科技產業工程研發部門資深人員內隱知識之移轉。五、探究高科技產業工程研發部門促進內隱知識移轉的方式。六、探究高科技產業工程研發部門內隱知識最佳的移轉模式。　本研究採質性研究，以半結構式深度訪談六位資深員工，探討高科技產業工程研發部門資深人員內隱知識移轉之歷程。根據研究發現，獲致主要結論如下：一、高科技產業工程研發部門資深人員應具備的內隱知識為：心智類之內隱能力、開創類之內隱能力、實踐類之內隱能力。二、高科技產業工程研發部門資深人員獲取內隱知識的管道為：公開資訊類之管道、伙伴關係類之管道；獲取內隱知識的方式為：自我學習的方式、互動學習的方式、工作中學習的方式。三、高科技產業工程研發部門資深人員知識的吸收為：良好的知識吸收態度、良好的知識吸收過程、良好的知識吸收方法；知識的內化為：知識內化的體驗、知識內化的融合、知識內化的覺察。四、高科技產業工程研發部門資深人員內隱知識的移轉為：良好的移轉態度、良好的移轉方式、良好的移轉過程、良好的移轉互動、良好的移轉情境。五、高科技產業工程研發部門內隱知識移轉的促進為：從媒介的層面去促進、從人員的層面去促進、從制度的層面去促進、從環境的層面去促進、從文化的層面去促進。六、高科技產業工程研發部門內隱知識最佳的移轉模式為：挑選適妥的移轉對象、提供無障礙的內隱知識、在情境中進行經驗的移轉。　最後，依據研究結論，本研究針對高科技產業工程研發部門學習者、高科技產業工程研發部門資深人員、高科技產業公司及工程研發部門、以及對未來之研究提出建議。

關鍵字

高科技產業；內隱知識；知識移轉

並列摘要

Tacit knowledge take an important role in the sustainable development of enterprises, and most of the tacit knowledge is in held by senior staff. Therefore, we must transfer and apply the tacit knowledge effectively in order to be benefit to sustainable management of enterprise, and it is the main focus in this study. The main purpose of this study is to investigate, research how high-tech engineering department senior staff transfer tacit knowledge, It is hoped that this study can achieve the following goals： 1. The understanding of high-tech industry R & D department senior engineers should have implicit knowledge. 2.The understanding of methods and pipeline which high-tech industry R & D department senior engineers use to transfer implicit knowledge. 3.The understanding of high-tech industry R & D department senior engineers’ absorption and internalization of knowledge. 4.The understanding of transferring of tacit knowledge between high-tech industry R & D department senior engineers. 5.The understanding of methods which high-tech industry R & D department use to promote tacit knowledge transferring. 6.The understanding of the best model to transfer tacit knowledge at high-tech industry R & D department. This study is conducted through a qualitative research, using semi-structured in-depth interviews with six senior staffs to explore the tacit knowledge transfer process of senior Research and Development engineer in high-tech industry. According to the research findings, the conclusions are: 1. High-tech R & D engineers should have the tacit knowledge: Tacit ability of mind, tacit ability of development and innovation, tacit ability of practice. 2. High-tech R & D engineers’ pipeline for tacit knowledge: public information, partnership; Methods to acquire tacit knowledge: Self-learning, interactive learning, learning by working. 3. High-tech R & D engineers’ absorption of knowledge: Good knowledge absorption attitude, good knowledge absorption process, good knowledge absorption method; internalization of knowledge: experience of knowledge internalization, integration of knowledge internalization, aesthesis of knowledge internalization. 4. Senior high-tech R & D engineers’ promotion of knowledge transfer: Good transfer attitude, good transfer methods, good transfer process, good transfer interaction, good transfer circumstances. 5. High-tech engineering R & D to promote the transfer of tacit knowledge: From the media level to promote, from staff level to promote, from the system level to promote, from an environmental dimension to promote, from the cultural perspective to promote. 6. The best tacit knowledge transfer model of high-tech R & D engineers: Proper selection of appropriate transfer objects, accessibility of tacit knowledge, experience transfer in situations. Finally, according to the conclusions of this study, high-tech engineering research and development department learner, high-tech engineering research and development department senior staff, high-tech firms and engineering R & D departments, as well as suggestions for future research.