旅館員工調節焦點與建言行為之關係：兼論領導-成員交換關係的調節效果

Regulatory Foci and Voice Behavior: Moderating Role of Leader-Member Exchange

楊博凱(Po-Kai Yang)

指導教授 ： 戴有德

國立暨南國際大學/管理學院/觀光休閒與餐旅管理學系/碩士(2018年)

摘要

本研究為探索旅館員工的調節焦點與建言行為的關係，同時了解領導成員交換關係的調節效果，所以針對台灣的10家國際型的五星級旅館進行問卷的發放與取樣，而在問卷回收後一共獲得了479份有效問卷。在分析過後我們得知，旅館員工的求成焦點以及避敗焦點對於建言行為皆具有顯著影響，其中，相較於求成焦點，避敗焦點更有助於提升其建言行為；同時，領導成員交換關係在調節焦點與建言行為之間也具有顯著的調節效果。這不僅具有產業的管理意涵，同時也給予了未來研究相關的建議與討論。

關鍵字

求成焦點 ； 避敗焦點 ； 領導-成員交換關係 ； 建言行為

並列摘要

This study intends to explore the effects of hotel employees’ regulatory foci on their voice behavior, and simultaneously examines the moderating role of leader-member exchange. Questionnaire survey was conducted in 10 international tourist hotels in Taiwan. Of the returned sample, 479 questionnaires are effective. The result indicates that hotel employees’ promotion focus and prevention focus have positive effects on their voice behavior; prevention focused employees have more voice behavior than promotion focused employees. Also, leader-member exchange can moderate the relationship between regulatory foci and voice behavior. Implications for managers and suggestions for future research are discussed.

並列關鍵字

Promotion Focus ； Prevention Focus ； Leader-Member Exchange ； Voice Behavior

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