資訊服務業從業人員工作負荷與職家衝突之關係-以心理資本為調節

近年來企業日益關心員工的心理層面，企業相信心理資本較高之員工，看待事情會擁有正面且積極的態度。資訊服務業因產業特性的關係：產品生命週期短、市場競爭激烈與技術求新求變，為因應技術求新求變與完成工作要求，導致資訊服務業從業人員工作時間長、經常面臨不定期的超時工作，如此一來家庭無法兼顧，影響到家庭角色表現，心理壓力大，因此從業人員必須要有高度的心理資本方能調適。本研究以資訊服務業從業人員作為研究對象，旨在探討資訊服務業從業人員的工作負荷、職家衝突及心理資本之關聯，運用工作要求-資源模式（Job Demands-Resources Model）的架構，作為理論基礎，並以量化方式進行實證研究，主要採用相關分析與迴歸分析法，研究對象選取不限區域，但凡從事資訊服務業之人員皆為調查對象，共收回301份有效問卷。研究結果顯示，資訊服務業從業人員的工作負荷愈大，將會導致職家衝突感受愈高；心理資本程度愈高，工作負荷感受愈低；心理資本之韌性程度愈高，職家衝突感受愈高；心理資本之希望程度愈高，職家衝突感受愈低。最後，本研究根據上述之結果，提出管理意涵以及未來研究之建議。

關鍵字

工作要求-資源模式；工作負荷；心理資本；職家衝突

並列摘要

The enterprises raise concerns about the mental status of the employee in recent years. They believe the employee with more considerable psychological capital, typically has a more positive and energetic attitude. The information technology industry compares to other sectors, it has a relatively tight competition market, and the products have a shorter sales cycle, which also requires more technological innovations. These lead to the practitioners of the information technology industry face long work hours, consistently work overtime. As a result, it’s increasingly difficult for them to juggle between family and work. Therefore, the information technology industry must have more significant psychological capital to adjust to the conflicts between work and family. This study takes the practitioners of the information technology industry as the research object. It aims to discuss the relations between their workload, work, and family conflicts and psychological capital. Apply the concept of Job Demands-Resources Model as the theoretical basis, use quantification to verify the study. The study uses correlation and regression analysis to analyze all personnel engaged in the information technology industry. With a total of 301 valid questionnaires, the research shows that the heavier workload results in a higher sense of Work and family conflict; the practitioner has higher psychological capital and alleviates the feeling of workload; the higher the resilience of psychological capital, increase the sense of work and family conflict; the higher the hope of psychological capital, then lower the thought of work and family conflict. This research proposes suggestions and implications for management and future research based on the results above.