家庭暴力暨性侵害防治中心工作人員工作壓力、輪值制度感受之因應策略對身心狀況影響之研究

The effect of domestic violence and sexual assault prevention workers’ stress, shift assignment, coping strategies on mental and physical health.

陳淑貞(Shwu-Jen Chen)

指導教授 ： 蕭婉鎔

國立暨南國際大學/教育學院/終身學習與人力資源發展碩士學位學程碩士在職專班/碩士(2015年)

https://doi.org/10.6837/NCNU.2015.00219

摘要

本研究旨在探究家庭暴力暨性侵害防治中心工作人員工作壓力、對24小時on call輪值制度感受之因應策略對身心狀況之影響，透過相關統計驗證家防中心設置層級不同與各變項之差異；工作壓力、對24小時on call輪值制度感受與健康指數、服務對象疲勞及離職傾向的關係；驗證因應策略（趨近因應及逃避因應）是否會在工作壓力及對24小時on call輪值制度感受與健康指數、服務對象疲勞及離職傾向間扮演調解效果。
本研究為量化研究，研究對象為全國22縣市家庭暴力暨性侵害防治中心工作人員，共發出問卷884份，回收677份，有效問卷665份，回收率為百分之77。其中6個獨立設置之家防中心人力為573人，佔所有家防中心人力的百分之57。調查資料以SPSS 22.0統計軟體為工具進行描述性統計、獨立樣本 T 檢定、Pearson 積差相關及階層迴歸等資料分析，根據驗證結果歸納出以下結論：
一、「獨立設置」之家防中心於服務對象疲勞高於任務編組之家防中心；於工作壓力及離職傾向低於任務編組之家防中心。
二、家防中心工作人員工作壓力越高則健康指數越低。
三、家防中心工作人員工作壓力越高則服務對象疲勞越高。
四、家防中心工作人員工作壓力越高則離職傾向越高。
五、家防中心工作人員對24小時on call輪值制度感受越高則健康指數越低。
六、家防中心工作人員對24小時on call輪值制度感受越高則服務對象疲勞越高。
七、家防中心工作人員對24小時on call輪值制度感受越高則離職傾向越高。
八、「趨近因應」在工作壓力與服務對象疲勞間存在調解效果。

最後根據研究結論，提出「中央主管機關應扮演支持與倡導角色、家防中心應提供多元支持、對24小時on call輪值制度之因應策略、健康促進策略及給工作人員的回饋」等建議。

關鍵字

家防中心工作人員 ； 保護性業務社工 ； 社會工作人員 ； 家庭暴力 ； 性侵害

並列摘要

The purpose of this study aimed to investigate the Domestic Violence and Sexual Assault Prevention workers’ stress, and effects on their mental as well as physical health when using different strategies to deal with the 24 hour on call shift assignment. The study chose related statistical analysis to find out the effects on variables when the Domestic Violence and Sexual Assault Prevention Center are founded in different ways. The correlation of working stress, the feeling and health index to 24 hour on call shift assignment, the clients’ fatigue and the workers’ intentions to resign is the main focus of this study. Besides, the study tried to figure out if the workers used different coping strategies, such as approach-oriented and avoidance-oriented strategies, could create a better intervention to the main focus above.
The study was a quantitative research. The subjects were the workers of Domestic Violence and Sexual Assault Prevention Center in 22 countries/cities all over Taiwan. There were 884 questionnaires handed out, and 677 of them were sent back. returned rate was 77% of the questionnaires were collected. Among them, 665 questionnaires were proved valid. Besides, 573 subjects were working for six independently established Domestic Violence and Sexual Assault Prevention Center. The number was 57% of all subjects. The data was analyzed with SPSS 22.0 statistical software, including descriptive statistics, paired sample T-test, Pearson correlation analysis, and hierarchical regression. The research findings were stated as follows.
1.The fatigue of workers from independently established Domestic Violence and Sexual Assault Prevention Center was heavier than those from the centers subsidiary to other organizations. However, the working stress and intentions to resign of workers from independently established Domestic Violence and Sexual Assault Prevention Center was less than those from the centers subsidiary to other organizations.
2.When workers of Domestic Violence and Sexual Assault Prevention Center had more working stress, their health index was relatively low.
3.When workers of Domestic Violence and Sexual Assault Prevention Center had more working stress, their client-related became more fatigued.
4.When workers of Domestic Violence and Sexual Assault Prevention Center had more working stress, their turnover intentions were stronger.
5.When workers of Domestic Violence and Sexual Assault Prevention Center of 24 hours on call shift assignment feelings, their health index was relatively low.
6.When workers of Domestic Violence and Sexual Assault Prevention Center of 24 hours on call shift assignment feelings, the higher of client-related fatigue status.
7.When workers of Domestic Violence and Sexual Assault Prevention Center of 24 hours on call shift assignment feelings, their turnover intentions were stronger.
8.Approach-oriented coping had mediating effect on work stress and turnover Intention of workers.

In the end, the study gives some suggestions as follows according to the results: the government should take the role of supporting and policy advocating, Domestic Violence and Sexual Assault Prevention Center should provide their workers with multiple supports, the coping strategies work-related stress and 24 hour on call shift assignment , health maintaining strategies, and the feedbacks to the workers.

並列關鍵字

works of Domestic Violence and Sexual Assault Prevention Center ； protective business workers ； social workers ； domestic violence ； sexual assault.

參考文獻

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