高科技企業組織學習能耐研究

A Study of Organizational Learning Capability

賴志堅

指導教授 ： 田振榮、李隆盛

國立臺灣師範大學/科技學院/工業教育學系/博士(2000年)

摘要

本研究旨在了解組織學習能耐的系絡，建構企業組織學習能耐的重要構面及其內涵要項，並據以了解高科技企業組織學習能耐的發展現況。為達成研究目的，本研究採用文獻分析與個案訪談等方法。先針對組織學習能耐的意義、功能、定位及其構面內涵，做分析與歸納，以找出企業發展組織學習能耐的架構雛形。再透過個案訪談，蒐集與彙整10家高科技企業個案資料，做跨個案的對照比較與討論，以提出企業建立與發展組織學習能耐的參考架構與內涵。
本研究的主要結論包括：(1)企業發展組織學習能耐的主要架構包含學習層級、學習階段和學習環境等三大構面，組織學習能耐的核心在於透過知識儲存所形成的組織記憶，組織學習的層級包括個人學習、團隊學習、組織學習及學習層級轉化等構面；組織學習階段包括知識的取得、擴散、應用與儲存等階段循環構面；而學習的環境則包括組織學習的氣氛、學習機制、激勵措施和及科技應用等；(2)高科技企業組織學習的焦點對象，需要努力從員工個別學習，轉變為以團隊或組織學習為焦點的學習；(3)不同高科技企業個案對學習型態的選擇，能符合企業所處生命週期的特性需求；(4)高科技企業相當強調且善於利用資訊科技來促進其組織學習能耐的發展；(5)大部分的高科技企業相當重視員工持續教育的學習機制。

關鍵字

高科技企業 ； 組織學習 ； 組織學習能耐 ； 學習型組織

並列摘要

The purposes of this study were to apprehend the context, to establish the framework and contents of organizational learning capability (OLC), and to discribe the status quo of organizational learning of high-tech corporates. To fulfill the study purposes, methods of literature analysis and case study were utilized. After analyzing related theoretical litertures of OLC with meaning, function, orientation and OLC’s contents, ten case studies of famous high-tech corporates were finished. In accordance with data analysis of each case and cross case comparison and discussion, this study established the framework and contents of OLC for high-tech corporates. The main conclusions are drawn in the followings:(1)The important framework and contents of OLC consist of learning level, learning stage, and learning enviroment. The organization memory is the core of OLC's development. The learning level includes individual, team, organization and level transferring. The lerrning stage includes knowledge acquire, disseminate, utilize, and storage. And the learning enviorment includes learning mood, learning system, encourage management, and technology utilizing; (2)The high-tech corporate need actively to transfer individual learning to team or organizational learning; (3)The choices of learning styles of different high-tech corporates were corresponding with the characteristics of the life period of corporates; (4)There are considerably emphasizing and should be good at technology utilizing, in order to facilitate OLC’s development of high-tech corporates; (5) There were attach important to continuous education in mostly high-tech corporates.

並列關鍵字

high-tech corporates ； organizational learning ； organizational learning capability ； learning organization

參考文獻

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