影響企業員工使用數位學習平台意願相關因素之研究－以F企業為例

Assessing the Factors Affecting Employees’ Willingness to Adopt an e-Learning System - A Case Study of F Corporation

林怡君(Lin Yi-Chun)

指導教授 ： 黃能堂

國立臺灣師範大學/科技與工程學院/科技應用與人力資源發展學系/碩士(2020年)

https://doi.org/10.6345/NTNU202001462

摘要

隨著科技和網路的發展，數位學習已成為培訓和教育的趨勢。因應2020年全球新冠肺炎疫情持續蔓延，學校與企業都必需以數位學習取代實體訓練課程，更加凸顯其重要性。本研究以企業的角度為出發點，旨在探討影響企業員工使用數位學習平台意願之相關因素，確認影響因素與使用意願間之關係，以及個人屬性與使用意願間之關係。本研究融合整合性科技接受模式與其他相關模式，彙整出影響數位學習使用意願的因素，透過問卷調查法，共計回收有效問卷231份。問卷資料採用敘述性統計分析、信度分析、相關分析、迴歸分析、獨立樣本t檢定及單因子變異數分析。研究結果顯示：(1) 績效預期、易用預期、社會影響、便利條件、使用態度、自我效能對於使用意願具正向影響力，其中以社會影響解釋力最佳；(2) 焦慮感與使用意願呈負相關，但不具預測力；以及(3) 個人屬性變項與使用意願間之關係不顯著。研究最後根據研究結果，提出對企業以及未來研究者之建議。

關鍵字

數位學習 ； 使用意願 ； 影響因素

並列摘要

With advances in technology and the Internet, e-learning has become a trend in training and education. Given the continual spread of COVID-19 around the world in 2020, schools and corporations must replace traditional classroom training with e-learning courses. The crisis has emphasised the importance of e-learning. This study will use an organization perspective, tries to investigate the factors that affect the employee’s willingness in using an e-learning system, to explore the relationships among effect factors and behavioral intention, and to analyze the effects on behavioral intention by different background variables. This study will integrate the concepts of Technology Acceptance Model and Unified Theory of Acceptance. Besides, this study will also consider other models and the relevant literatures, and put them into the research model. This research is conducted via questionnaires. A total of 231 effective samples was received and analyzed by using descriptive statistics analysis, reliability analysis, correlation analysis, regression analysis, independent-samples t-test and one-way ANOVA. The study results summarize as follows: (1) Behavioral intention was significantly and positively influenced by performance expectancy, social influence, facilitating conditions, effort expectancy, attitude toward using and self-efficacy, and social influence is the best; (2) Anxiety is not significantly negatively correlated with behavioral intention; and (3) The effect of personal factors on behavioral intention is not significantly. In the end of this study will provide some suggestions for corporations and future researchers.

並列關鍵字

e-learning ； willingness to adopt or reuse an e-learning system ； effect factors

參考文獻

岳修平、劉伊霖、陳姿伶、陳國棟（2010）。影響企業導入數位學習之關鍵因素探討：以參與企學網企業為例。企業管理學報，85，1-20。

Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention, and behavior: An introduction to theory and research. Reading, MA: Addison-Wesley.

一、中文部分

公平交易委員會（2019年9月11日）。有關107年我國主要連鎖式便利商店產業調查概況。取自https://www.ftc.gov.tw/internet/main/doc/docDetail.aspx?uid=126&docid=16025

方思鳳（2014）。以整合性科技接受模式探討某公部門數位學習系統之使用行為（未出版之碩士論文）。世新大學，臺北市。