大學圖書館網站標籤索引典建構之研究

圖書館網站是一個圖書館服務的延伸，其扮演著圖書館與讀者溝通的重要橋樑。在一個網站中，標籤設計的良窳會影響使用者是否能準確且有效的獲取資訊。因此本研究以台灣之大學校院圖書館網站標籤為探討個案，將網站標籤透過索引典的方式建構，以達標籤中的詞彙控制以及語意間關係建立的目的，幫助使用者更為清楚的了解網站標籤各組詞彙的涵義，進而提升使用者資訊搜尋效率以及網站尋獲度。本研究設計主要分為三個階段，第一個階段為底層標籤認知調查訪問，藉以瞭解圖書館員、專業使用者以及一般使用者對於網站標籤的認知異同;第二階段為專業使用者建構網站標籤索引典，建立圖書館網站標籤彼此間語意關係;第三階段為一般使用者進行卡片分類法實驗，運用網站標籤索引典，協助其進行卡片分類法。最後透過群集分析圖比較三種身分所選定的標籤組在索引典的輔助下其尋獲度效益為何? 經研究結果顯示，可以支持建置索引典確實能夠為使用者帶來實質上網站標籤認知效益的提升，同時也可以提升使用者進行卡片分類法的信心。而群集分析樹狀圖取得研究結果，可得圖書館網站的使用者，透過索引典的輔助於一般使用者所選定的標籤組進行卡片分類時最有效益。

關鍵字

資訊架構；網站標籤；索引典；卡片分類法；尋獲度

並列摘要

Library website is an extension of a library service, which plays an important bridge of communication between the library and readers. The quality of the label designin a library websitewill affect the user on acquiringaccurate and valid information.Therefore, this study took all of the Taiwan’s university libraries’ website labels for study case. In this study, researchers constructedthe library website labels thesaurus, and controlledthe vocabulary of the labels and the relations of semantic in order to help the users get more clearly understand to the website labels, and thus enhance the efficiency of finding information. This research is investigated in three stages, the first stage is the investigation of bottom label recognizationwhich is aimed atrealizingthe differencesof website recognization among library employees, researchers and general users.The second stageis for the researchers, who set up website label thesaurus in order to build the connection between the library website labels.The third stage is the experiment of cards sorting for general users. Using website label thesaurus to assist the users in conducting the cards sorting experiment.In the end, the research compares the findability with assistance from thesaurus oflabel teams, which are picked up by three identification through the experiment results. The study shown that website label thesaurus can not onlyprovide users with better understanding of the labels but alsoenhance users’ confidence when they were conducting card sorting tests. The results of the experimentalso indicated thatthe label team which is chosen from the general users presentedthe best findability by taking the thesaurus for sorting reference.