國際志工服務與效能之研究

A Study on International Volunteer Services and Effectiveness

陳瑩容(Chen Ying-Rong)

指導教授 ： 賴志樫

國立臺灣師範大學/國際與社會科學學院/國際人力資源發展研究所/碩士(2017年)

https://doi.org/10.6345/NTNU202203422

摘要

With increasing demand of international volunteer is becoming the main human resource, the management of recruitment have obviously become one of the key issue in many nonprofit organizations. According to the background of expanding volunteer service awareness in the world, the roles of international volunteer service and effective recruitment process became indispensable. This research aimed to identify the roles and service effectiveness of international volunteer, and investigate the recruitment processes of international volunteer from different types of service among organizations in Taiwan. Furthermore, the integrated suggestions for reducing the gap between theoretical literatures and practical situation were provided. The recommendations for recruiters and organizations, service effectiveness improvement were also proposed in the end of the study. To fulfill the research purpose, an in-depth interview was conducted as qualitative method and convenient sampling was employed for selecting participants. Totally fifteen participants were interviewed from eight different institutions, consisted of recruiters and international volunteers. The findings of this study is dedicated to the people who are working on recruiting international volunteers and managing human resource in nonprofit organization, and also the people who regard the contribution and oversea service as important.

關鍵字

國際志工 ； 招募流程 ； 服務效能

並列摘要

With increasing demand of international volunteer is becoming the main human resource, the management of recruitment have obviously become one of the key issue in many nonprofit organizations. According to the background of expanding volunteer service awareness in the world, the roles of international volunteer service and effective recruitment process became indispensable. This research aimed to identify the roles and service effectiveness of international volunteer, and investigate the recruitment processes of international volunteer from different types of service among organizations in Taiwan. Furthermore, the integrated suggestions for reducing the gap between theoretical literatures and practical situation were provided. The recommendations for recruiters and organizations, service effectiveness improvement were also proposed in the end of the study. To fulfill the research purpose, an in-depth interview was conducted as qualitative method and convenient sampling was employed for selecting participants. Totally fifteen participants were interviewed from eight different institutions, consisted of recruiters and international volunteers. The findings of this study is dedicated to the people who are working on recruiting international volunteers and managing human resource in nonprofit organization, and also the people who regard the contribution and oversea service as important.

並列關鍵字

international volunteer ； recruitment process ； service effectiveness

參考文獻

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Allison, L. D., Okun, M. A., & Dutridge, K. S. (2002). Assessing volunteer motives: A comparison of an open‐ended probe and Likert rating scales. Journal of Community & Applied Social Psychology, 12(4), 243-255.

Australian Sports Commission. (2000a). Volunteer management program- The volunteer coordinator. Brisbane: Australian Sports Commission. Retrieved from www.ausport.gov.au/clubs

Australian Sports Commission. (2000b). Volunteer management program- Recruiting volunteers. Canberra: Author. Retrieved from www.ausport.gov.au/clubs

Barrett, T., & Sorensen, J. (2015). Human services program evaluation: "How to improve your accountability and program effectiveness". Retrieved from http://www.wiche.edu/pubs/human-services-program-evaluation