博物館數位典藏系統使用行為研究

Study on User Behavior of Museum Digital Archive System

朱保華(Chu Pao-Hua)

指導教授 ： 吳怡瑾

國立臺灣師範大學/教育學院/圖書資訊學研究所/碩士(2019年)

https://doi.org/10.6345/THE.NTNU.GLIS.008.2019.A01

摘要

博物館數位典藏資料檢索系統匯集藏品資訊，並開放公眾查詢。研究特別關注系統在學習方面的成效，欲了解系統支援使用者學習文物知識的情形。因此以國立故宮博物院「器物典藏資料檢索系統」為對象，邀請博物館愛好者參與。愛好者對博物館的經驗豐富，預設其為系統潛在使用族群。
設計三項模擬工作任務情境（Simulated work task situation），反映不同層次的知識學習，並要求使用者以器物系統尋找資料。使用者與系統間的互動，透過觀察法與訪談法記錄，以分析其資訊尋求歷程的行為特性，並運用Vakkari（2016）所提出的「資訊搜尋即學習」理論，探究其搜尋歷程是否發生學習。
研究涵蓋8位參與者的評估結果，發現三項因素影響了搜尋與學習的成果：先備知識、投入程度，以及資訊搜尋技能。具有先備知識的學習者使用器物系統的學習成效較顯著。此外，結果也證實資訊搜尋與學習間的關聯，具備良好資訊搜尋技能的學習者，在資訊搜尋歷程與學習任務中皆有成功的表現。

關鍵字

博物館數位典藏系統 ； 資訊搜尋歷程 ； 使用者研究

並列摘要

Museum digital archive retrieval system gathers the collection information, and makes it searchable and available to the public. The paper aims to understand how the system fosters users’ knowledge of antiques, and focuses on its effects upon learning.
The study invites museum hobbyist to join the test on National Palace Museum Antiques Digital Archives Retrieval System, who is thought to be the potential users and experienced in museums.
Three simulated work task situations were designed based on different levels of knowledge. In order to describe the information search process of users, interaction with the Antiques System was collected by observation and post-interview. The study applied the theory of Vakkari’s article “Searching as Learning” in analyzing users’ behaviors during information searching, and discussed how learning occurs in the search process.
8 participants completed the learning tasks with the Antiques System. The results indentified three factors which have impact on the outcome of learning: prior knowledge, level of involvement, and search skills. Learner with prior knowledge captured proficiency with using the System. Besides, the relation between searching and learning was verified. Learner with search skills showed the phenomenon of learning and search success, both in its searching process and task performance.

並列關鍵字

museum digital archive system ； information searching process ； user study

參考文獻

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