以使用者為中心探討醫院職能治療復健空間設計改善研究

臺灣復健醫療需求近十幾年來明顯增加，面臨社會結構與醫療需求的改變，如何在復健醫療的相關服務上提供更完善的服務，是醫療體系目前共同面臨的課題。研究旨在以使用者為中心的設計觀點，探討使用者於職能治療區內之歷程需求暨空間設計規劃，針對醫院內職能治療區之使用者復健歷程中的脈絡行為、需求感受、臨床建議進行探索與分析，提出以使用者為中心之職能治療區空間改善設計，進而使用問卷進行使用者滿意度驗證。研究方法採用創新產品設計與開發方法，研究流程如下：(1)定義市場機會：宏觀及微觀瞭解現階段臺灣醫療院所，復健空間使用現況及問題，確立研究目標；(2)瞭解機會：透過觀察、實地調研紀錄研究場域現況；(3)機會概念化：依使用者需求進行研究場域改善設計；(4)實踐機會：經使用者驗證後，彙整研究結果做為相關醫療空間規劃人員，及相關服務提供者的具體參考建議。研究結果發現「足夠的復健空間大小」、「良好的復健環境氛圍」與「適切的復健器材」為使用者於復健歷程中最重視的部分，以此三項目標進行治療區的空間改善與設計提出職能治療區設計模型，經問卷及半結構式訪談調查滿意度結果分析後得出，除了滿足使用者復健設備能增加臨床上安全，增加復健的效率之外，良好的復健空間氛圍亦能提升使用者對職能治療區空間的滿意度。

關鍵字

以使用者為中心的設計；醫療空間設計；人因設計

並列摘要

Rehabilitation services in Taiwan has increased significantly in the past years, how to provide more appropriate rehabilitation services is most important. The study aims to explore user’s behavior, needs, experiences and feelings when users use the occupational therapy center. Research method use innovative product design and development approach (IPDD). Research process: (1)Identifying opportunities: understand the current situation and problems of Taiwan's rehabilitation center. (2)Understanding opportunities: record the current situation through observation and research field. (3)Conceptualizing opportunities: design occupational therapy center according to the needs of users. (4)Realising opportunities: after verification by users, the research results are compiled reference suggestions for related planners and service providers. The study results indicate that " sufficient rehabilitation space size", "good rehabilitation environment atmosphere" and "appropriate rehabilitation equipment" are the most important factors of the users. Summary, a good occupational therapy center in addition to providing the safe hardware facilities, it is more necessary to give users a comfortable and good atmosphere occupational therapy center.

並列關鍵字

user-centered design ； medical space design ； human factors design

參考文獻

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以使用者為中心探討醫院職能治療復健空間設計改善研究

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