大學教務處專職行政人員工作壓力與因應策略之研究

本研究旨在瞭解大學教務處專職行政人員工作壓力與因應策略之現況與關係，透過文獻分析將工作壓力來源分為工作負荷、上級壓力、人際關係及角色衝突四個層面，將壓力因應策略分為解決問題、尋求支持、自我調適及延宕逃避四個層面，自製問卷為調查研究工具，經過專家審查、預試、信效度分析後完成正式問卷，共發出565份，回收406份，回收率71.86％，採用描述統計、獨立樣本t考驗、單因子變異數分析及皮爾森積差相關等統計方法分析，研究結論如下：一、大學教務處專職行政人員工作壓力程度屬於普通、尚堪負荷的，其中以來自上級壓力的感受程度最高，而人際關係則稱不上是工作壓力的來源。二、大學教務處專職行政人員面對工作壓力時經常使用尋求支持以及解決問題策略，很少使用延宕逃避策略。三、不同背景變項的大學教務處專職行政人員整體工作壓力皆沒有顯著差異，只有在年齡在50歲（含）以上專職行政人員在「人際關係」層面之壓力感受顯著大於未滿30歲者；總服務年資5年（含）以上未滿10年之教務處專職行政人員在「角色衝突」層面之壓力感受顯著大於總服務年資未滿5年者；學校學生人數規模在2萬人以上之教務處專職行政人員在「人際關係」層面顯著大於學生人數規模5千人以上未滿1萬人之教務處專職行政人員。四、不同性別、年齡、教育程度、學校規模、婚姻狀態的大學教務處專職行政人員面對工作壓力的因應策略達到顯著差異。五、大學教務處專職行政人員工作壓力與因應策略之間呈現低度相關，其中工作壓力與延宕逃避及解決問題策略達到顯著正相關。

關鍵字

專職行政人員；工作壓力；因應策略

並列摘要

The purpose of this study is to understand the current situation and relationship between job stress and coping strategies of full-time administrators in the University's office of academic affairs. The source of job stress is divided into four levels: workload, superior pressure, interpersonal relationships, and role conflicts through literature analysis. The source of coping strategies is divided into four levels: solve the problem, seek support, self-adjustment and delay avoidance, the self-made questionnaire is an investigation and research tool. After the expert review, pre-test, and reliability and validity analysis, the formal questionnaire is completed. A total of 565 were issued, and 406 were recovered. The recovery rate 71.86%, using statistical methods such as descriptive statistics, independent sample t-test, one-way ANOVA, and Pearson Correlation. The research conclusions are as follows: 1. The degree of job stress of the full-time administrators of the University's office of academic affairs is ordinary and unbearable. Among them, the pressure from the superior is the highest, and interpersonal relationships are not the source of job stress. 2. The full-time administrators of the University's office of academic affairs often use support seeking and problem solving strategies when facing job pressure, and rarely use delay avoidance strategies. 3. There is no significant difference in the overall job stress of the full-time administrators of the University's office of academic affairs with different background variables. Only the full-time administrators aged 50 years (inclusive) or above have a significantly higher level of "personal relationship" stress than those under 30. ; The full-time administrators of the Academic Affairs Office with a total service experience of 5 years or more and less than 10 years at the "role conflict" level feels significantly more pressure than the total service experience of less than 5 years; the number of school students is above 20,000 The full-time administrators of the Academic Affairs Office at the "interpersonal relationship" level is significantly larger than the full-time administrators of the Academic Affairs Office at schools with more than 5,000 students and less than 10,000 students. 4. The coping strategies of the full-time administrators in the University's office of academic affairs with different genders, ages, education levels, school sizes, and marital statuses have reached significant differences. 5. There is a low correlation between the job stress and coping strategies of full-time administrators of the University's Academic Affairs Office. Among them, job stress is significantly positively related to delay avoidance and problem solving strategies.