一場兒童電子圖書館的使用者經驗研究之旅——以臺北市立圖書館兒童電子圖書館為例

本研究將以臺北市立圖書館兒童電子圖書館為例，研究臺灣公共圖書館所提供的兒童電子圖書館的使用者經驗，描繪兒童電子圖書館使用者圖像，發掘其使用目標、動機、偏好與特性等，瞭解在實際使用兒童電子圖書館的行爲及面臨之使用性問題，提出相應解決建議，以利日後兒童電子圖書館建置之參考。由於研究之核心為使用者經驗，因此研究主要以使用者經驗研究方法中的使用者訪談與使用性測試評估為主，將質化與量化不同取向的方法結合，能更全面且更有效地曝露展現兒童電子圖書館使用者的使用經歷。在研究中發現臺北市立圖書館兒童電子圖書館，未能對使用者做深入的研究及描繪，所以在不知使用者的目標、動機、偏好和使用情境等情況下，使網站不僅在內容佈局方面，還有使用性方面，都未能給使用者提供良好的使用經驗。若不能讓使用者順暢地使用網站，則無法談及推廣兒童閱讀。因此在未來的兒童電子圖書館建置中，應該以使用者爲中心進行設計思考，以貼合使用者的目標、動機及偏好等作爲設計目標。

關鍵字

使用者經驗；兒童電子圖書館；使用性測試

並列摘要

This research shall take the Kid’ Electronic Library of Taipei Public Library as an example, to research on the user experience in the Kid’ Electronic Library that is offered by Taiwan Public library, to portray the image of the users in the Kid’ Electronic Library, to explore their using target, motive, preference and characteristics, to learn the behavior and using problems while actually applying the Kid’ Electronic Library, to put forward relative solving suggestions, and to offer references for the future constructions of the Kid’ Electronic Library. The user experience research method mainly applies interview and usability test in this research, to combine the different orientation methods of qualitative ones and quantitative ones, which can expose the users' experience in the Kid’ Electronic Library more comprehensively and more effectively. During the research, it shows that the Kid’ Electronic Library of Taipei Public Library failed to research or describe the users more deeply, therefore under the condition of unaware of the users' target, motive, preference and using situation, the website didn't offer good using experience for the users neither in the contents layout nor in the usability. If the users cannot use the website smoothly, let alone the promotion of the children's reading. Therefore in the future construction of the Kid’ Electronic Library, the users should be considered as the core factor while designing, to fit their target, motive, and preference as the design target.