探討環境偵測能力與吸收能力對人工智慧技術創新績效之影響—以人工智慧焦慮為中介

人工智慧是目前討論度極高的新興技術，因科技進步造成工作的消失，故會對組織造成「人工智慧焦慮」。本研究以環境偵測能力與吸收能力作為前置變項，人工智慧技術創新績效為結果變項，並以人工智慧焦慮為中介變項，採用問卷調查法，以臺灣各產業中「有持續在使用人工智慧技術」或「未來將會使用人工智慧技術」之的企業做為研究對象，回收之有效樣本共56份，樣本之產業類別以金融與保險業及製造業居多，並利用SPSS 23與Smart PLS 3統計軟體進行資料分析。本研究之結果發現，吸收能力對人工智慧焦慮具有顯著負向影響；以及吸收能力對人工智慧技術創新績效具有顯著正向影響，但其他假設均不成立。此外，大企業之環境偵測能力、吸收能力及人工智慧技術創新績效皆高於中小企業；企業成立時間較長之企業，其環境偵測能力亦高於成立時間較短之企業。本研究依據研究結果提出相關建議：吸收能力相較於環境偵測能力，對於企業人工智慧技術創新績效的影響更為重大，因此管理者應在人工智慧時代下更重視組織的吸收能力，將有助於降低人工智慧焦慮，並提升人工智慧技術創新績效。

關鍵字

環境偵測能力；吸收能力；人工智慧焦慮；人工智慧技術創新績效

並列摘要

Artificial intelligence is an emerging technology which has been highly discussed currently. Job disappearing caused by technology improvement will result in artificial intelligence anxiety. Thus, this research adopted questionnaire survey method to focus on companies within various industries in Taiwan that "have continued to use artificial intelligence technology" or "will use artificial intelligence technology in the future.", using environmental scanning capability and absorptive capacity as predecessors, artificial intelligence technology innovation performance as the result variant, and artificial intelligence anxiety as the mediation variant. A total of 56 valid questionnaires were collected, and most samples were from financial and insurance industry and manufacturing industry. Data analyzed by SPSS 23 and Smart PLS 3 statistical software, the results of this study are: absorptive capacity has a significant negative effect on artificial intelligence anxiety, and absorptive capacity has a significant positive effect on artificial intelligence technological innovation performance, while other hypothesis are invalid. In addition, environmental scanning capability, absorptive capacity and artificial intelligence technology innovation performance of large enterprises are higher than those small and medium-sized enterprises, and enterprises with longer establishment time have higher environmental scanning capability than those with shorter establishment time. Suggestions made by this study are: compare with environmental scanning capability, absorptive capacity drives a more significant impact on enterprise artificial intelligence technology innovation performance. Therefore, managers should pay more attention to the absorptive capacity of organizations in the era of artificial intelligence, and continuously improve the absorptive capacity of the organization and bring more positive effects to the organization.